Jason Vasquez
Santa Monica,CA
Summary
Driven and passionate Flight Attendant with experience at a regional airline, who is seeking to transition to a career with Delta Airlines, a renowned leader in the aviation industry. Excelled in high-stress situations, achieving Bronze Level recognition at SkyWest Airlines for exceptional service. Skilled in first aid and fostering teamwork, consistently delivering results through strong work ethic and extensive customer service expertise. Dedicated to upholding the highest standards of professionalism and contributing my porven track record with Delta Airlines.
Overview
11
11
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
10.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Achieved Bronze Level Step it Up recognition for Flight Attendants whom go above and beyond for to make a difference in a customer's flight experience and being a positive influence on your peers.
Customer Service Manager
Trader Joe's
12.2019 - 10.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Manager
Whole Food Market
11.2013 - 01.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Film And Video Production
Cal State Los Angeles
Los Angeles, CA05.2022
Associate of Arts - Communications
Santa Monica College
Santa Monica, CA05.2020
Skills
- Bilingual (Fluent in Spanish)
- Beginner Sign Language
- Extensive customer service skills
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Exceptional leadership, organizational, and oral/written communication
Timeline
Flight Attendant
SkyWest Airlines
10.2023 - Current
Customer Service Manager
Trader Joe's
12.2019 - 10.2023
Customer Service Manager
Whole Food Market
11.2013 - 01.2020
Bachelor of Arts - Film And Video Production
Cal State Los Angeles
Associate of Arts - Communications
Santa Monica College