Jason Vides
Alorica
San Antonio,TX
3
years of professional experience
Detail-oriented professional with strong expertise in customer service and team collaboration. Experinenced in gaining any flow of work quickly, and committed to maintaining high standards of accuracy and safety for the company and myself.
Work History
Dispute and Fraud Analyst
7 Months- Investigated customer disputes, ensuring timely resolution and adherence to company policies.
- Collaborated with cross-functional teams to enhance fraud detection processes and improve accuracy.
- Utilized CRM systems to document case progress and maintain comprehensive records of investigations.
- Delivered timely and accurate reporting on fraud trends, dispute volumes, and associated financial impacts to senior management.
Package Handler
6 Months- Operated material handling machinery to efficiently sort and route packages.
- Maintained safety standards while performing physical tasks in a fast-paced environment.
- Conducted regular quality checks to ensure accuracy of shipped items.
Store Associate
1 Year 2 Months- Assisted customers with inquiries and product selections to enhance shopping experience.
- Collaborated with team members to achieve daily operational goals and improve workflow.
- Managed online product inventory to ensure availability and accuracy.
Education
AWS D1.1 - Combination Welding
Skills
Material handling
Attention to detail
Customer service expertise
Team collaboration
Warehouse safety
Heavy lifting
Timeline
Dispute and Fraud Analyst
Alorica
08.2025 - 03.2026Read More
Package Handler
FedEx Ground
08.2024 - 02.2025Read More
Store Associate
Wal-Mart Supercenter
06.2023 - 08.2024Read More
Miller-Motte Technical College
AWS D1.1 from Combination Welding
Read More