Amelia Volker
SILVERTON,OR
Summary
Dynamic Accounts Specialist with a proven track record at Oregon State Board of Examiners for Engineering and Land Surveying, excelling in accounts receivable management and exceptional customer service. Expert in resolving customer complaints, enhancing loyalty, and managing cash flow. Skilled in both complaint resolution and data entry, consistently achieving increased efficiency and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Accounts Specialist
Oregon State Board of Examiners for Engineering
03.1999 - 12.2019
- Process receivables (cash, credit cards, ect.) to accounts for required fees owed. Classify transactions, resolve discrepancies and balance accounts. Verify the accuracy of accounting codes assigned to individual transactions. Maintain records for a clear audit trail when documenting funds received. Verify deposit batch detail reports. Post credits, adjustments, and corrections. Validate refund requests accordingly. Record refunds in individuals account for processing. Maintain the dues, late fees and revenue codes table in the agency's cashiering system.
- Prepare and process CPD audit notices compliant with the CPD Audit procedure. Respond to inquiries from registrants regarding continuing education requirements. Maintain files for each audit participant. Assist with projects relative to renewal or continuing professional development for use at meetings, board meetings, task groups or committees, or other required reports
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Silverton High
Silverton Oregon06-2000
Skills
- Accounts receivable management
- Cash Flow Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Customer Relations
- Computer Proficiency
- Complaint resolution
- Payment Processing
- Scheduling
- Call Management
- Appointment Scheduling
Timeline
Accounts Specialist
Oregon State Board of Examiners for Engineering
03.1999 - 12.2019
High School Diploma -
Silverton High
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