Dell Infrastructure Hardware
Jason Voyles
Bowling Green
Summary
Dynamic System Administrator with a proven track record at Med Center Health, excelling in system upgrades and performance optimization. Skilled in VMware vSphere and PowerShell scripting, I fostered team efficiency through training and documentation. My proactive approach to troubleshooting and backup management significantly enhanced operational reliability and user satisfaction.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
System Administrator
Med Center Health
02.2020 - Current
- Managed user accounts and permissions across multiple systems to ensure secure access.
- Implemented system upgrades and patches, enhancing performance and security of network infrastructure.
- Monitored system performance, diagnosing issues proactively to minimize downtime and improve reliability.
- Developed standardized documentation for troubleshooting procedures, increasing team efficiency and knowledge sharing.
- Collaborated with cross-functional teams to streamline IT processes, improving service delivery timelines.
- Trained junior staff on system administration best practices, fostering a culture of continuous learning and improvement.
- Conducted regular audits of system configurations to maintain compliance with industry standards and internal policies.
- Led initiatives to optimize backup solutions, ensuring data integrity and disaster recovery readiness across all systems.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Administered Citrix environments, ensuring optimal performance and user accessibility.
- Designed and implemented scalable infrastructure solutions to enhance system performance.
- Evaluated emerging technologies, recommending integrations to improve operational efficiency.
- Implemented system updates and patches to enhance security and performance.
- Managed desktop configurations and software installations across user workstations.
Technical Support Specialist
Med Center Health
08.2013 - 02.2020
- Provided technical support for software and hardware issues, enhancing user satisfaction and productivity.
- Diagnosed and resolved complex technical problems, ensuring seamless operations across departments.
- Developed training materials and conducted sessions for staff on new technologies, promoting knowledge sharing.
- Managed inventory of IT equipment, ensuring timely replacement or repair of faulty devices to minimize disruption to business operations.
- Assisted in troubleshooting network issues to enhance system reliability.
Help Desk Technician
Med Center Health
05.2004 - 08.2013
- Provided technical support for hardware and software issues, enhancing user experience and satisfaction.
- Diagnosed and resolved user-reported problems, ensuring minimal disruption to daily operations.
- Trained new staff on system functionalities and troubleshooting techniques, improving team efficiency.
- Implemented process improvements for ticket resolution workflow, reducing response times significantly.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Associate of Science - Information Technology
Bowling Green Technical College
Bowling Green, KYSkills
- Technical support
- System updates and monitoring
- Windows administration
- Backup management
- Load balancing techniques
- Remote Access solutions
- PowerShell scripting
- VMware vSphere administration
- Virtual desktop infrastructure
- Citrix virtualization management
- Patch management
Certification
CompTIA A+
CompTIA Server+
Software
VMWare vSphere
VEEAM One
Citrix Virtual Apps & Desktops
FrameFlow Enterprise Monitoring
Timeline
System Administrator
Med Center Health
02.2020 - Current
Technical Support Specialist
Med Center Health
08.2013 - 02.2020
Help Desk Technician
Med Center Health
05.2004 - 08.2013
Associate of Science - Information Technology
Bowling Green Technical College