Jason Walker
Amherst,NH
Summary
Supply Chain and Sales Operations leader with extensive experience in creating strategies and leading execution of global supply chain activities, including procurement, and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation, while driving supply chain strategies for end-to-end pipeline management and supply planning. Skilled in negotiation and strategic decision making, perfected by 15 years of experience in leading organizational business units.
Overview
14
14
years of professional experience
Work History
Director of Supply Chain
Celltreat Scientific Products
Pepperell, MA
09.2021 - Current
- Developed and managed demand forecast collaborating with Sales, Finance, Product Management, and Marketing teams. while considering current and past market conditions that could affect assumptions.
- Created monthly,quarterly and yearly models for tracking financial volumes to budgeted targets identifying risks and opportunities.
- Implemented and managed key performance indicators driving continuous improvements.
- Collaborated with Product Managers on NPI products to ensure adherence to launch dates and call out supply chain disruptions that could impact launch
- Integrated supply chain with e-commerce platform, improving visibility of product availability improving direct customer sales by 40%.
- Collaborated with Sales and Marketing to Implement wholesale and distributor partnerships that improved inbound and outbound visibility of inventory levels improving Sell-in and Sell-through for key channel partners.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Managed internal and external production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Drove key performance indicators and continuous improvements throughout logistics and supplier operations.
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
- Led change management initiatives and designed functional area infrastructure to support demand planning and supply strategy.
- Managed implantation of new Oracle ERP system, accountable for data integrity, timeline, and human resource management to ensure accuracy of information and timely go-live.
Sales Operations Director
Navico
Tulsa, OK
03.2011 - 08.2021
- Implemented and executed sales and operational policies, experiments, and standards across multiple regions and facilities.
- Manage and analyze sales data to identify unexpected shifts in demand, collaborating and strategizing with planning and manufacturing teams to overcome obstacles.
- Developing sales strategies to manage customer expectations in communication delays production while fostering sales opportunities.
- Identified, developed, and launched innovative tools or systems to achieve sales strategies.
- Monitored sales team performance, analyzed sales data, and reported information to area managers.
- Built relationships with customers to establish long-term business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective business reporting and planning.
- Coordinated staff sales meetings to discuss developmental strategy, best practices, and process improvements.
- Increased profits through providing excellent customer service, following established guidelines, and auditing sales reports.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Hired, supervised, and coached 12 employees on sales strategies to optimize performance.
- Built deep relationships with store managers, business owners, and distribution partner sales teams by employing industry expertise and knowledge, retail strategies, and sales tactics.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated cross-functionally with headquarters, regional, and other teams nationally to maintain consistent message and experience.
- Maintained up-to-date knowledge of Marine Electronics and performed competitor analysis.
- Achieved established KPI for company, regional team, and individual performance through teamwork and focus on customers.
- Capitalized on solutions presented by Microsoft Dynamics CRM software to enhance lead prospecting and sales management.
- Developed automated reporting utilizing IMB Cognos BI
- Facilitated remote working environment while executing best in class service levels
Order Management and Warranty Manager
Navico
Merrimack, NH
03.2008 - 03.2011
- Strengthened customer loyalty by quickly and completely resolving complaints
- Improving warranty payment accuracy and timing by 50%
- Directed work of office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedures
- Redesigned daily office workloads through effective staffing and resource coordination
- Empowered employees to independently resolve problems and disputes
- Strengthened budget planning by contributing administrative expertise and operations knowledge
- Established and enhanced policies covering administrative processes through documented work instructions reducing errors by 50%
- Directed diverse team to accomplish daily objectives and meet long-term goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of 8 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Used Marine expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Established and maintained long-range plans for quality assurance.
- Performed forecasting to identify necessary changes for supply chain business.
- Conducted forecasting to determine possible changes and issues for supply chain business.
Education
MBA - Business Administration And Management
Southern New Hampshire University
Hooksett, NH02.2021
Bachelor of Arts - Business Administration
California University
California, PA07.1995
No Degree - Accounting
Nichols College
Dudley, MA06.1992
Skills
- Sales reporting
- Account management
- Systems analyses
- Gap Analysis
- Operational Efficiency
- Optimal Inventory Levels
- Business Development and Planning
- Inventory and Supply Management
- Supply and Demand Requirements
- Customer Satisfaction
- Continuous Improvement Strategies
- Sales Initiatives
Timeline
Director of Supply Chain
Celltreat Scientific Products
09.2021 - Current
Sales Operations Director
Navico
03.2011 - 08.2021
Order Management and Warranty Manager
Navico
03.2008 - 03.2011
MBA - Business Administration And Management
Southern New Hampshire University
Bachelor of Arts - Business Administration
California University
No Degree - Accounting
Nichols College
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