Jason Walraven

Operations Manager

Arizona Pipeline Company

08.1998 - Current

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Facilitated smooth collaboration between departments through clear communication channels.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reduced operational risks while organizing data to forecast performance trends.