Jason Washburn
Las Vegas,Nevada
Summary
Adaptable expeditor with expertise in guest support and time management. Recognized for reliability and meticulous attention to detail in coordinating guest requests. Consistently maintains high standards of service delivery, ensuring guest satisfaction.
Overview
13
13
years of professional experience
Work History
Expeditor
Venetian Resort
Las Vegas, Nevada
08.2021 - Current
- Facilitated swift relay of guest requests to personnel, ensuring timely responses.
- Anticipated guest needs, responding promptly and acknowledging all guests.
- Delivered exceptional customer service by efficiently addressing inquiries.
- Maintained knowledge of hotel services and local attractions for accurate guest responses.
- Oversaw proper handling of laundry, floral, and package items, maintaining relevant logs.
- Received airline bags, entered data into Alice & LMS, and notified guests upon arrival.
- Logged guest deliveries in Alice & LMS, notifying guests upon item arrival.
- Assisted guests with wheelchair needs, coordinating requests with baggage handlers.
Porter / Intermittent Shift Supervisor / Manager
Aliante Casino + Hotel + Spa
North Las Vegas, Nevada
10.2012 - 08.2021
- Managed day-to-day operations as intermittent shift supervisor, ensuring efficient department functioning.
- Maintained cleanliness and organization of all areas to foster a welcoming environment.
- Sanitized frequently used areas and equipment with approved cleaning supplies.
- Executed cleaning of common areas following established schedules and methods.
- Monitored work tasks and assigned maintenance duties to meet company standards.
- Reported repair needs to management for prompt maintenance action.
- Ensured business entrances remained clean, tidy, and professional in appearance.
- Trained and mentored new porters in operational best practices.
Education
Associate of Applied Science - Massage Therapy
High-Tech Institute
Las Vegas03-2005
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University
Hooksett, NH03-2026
Skills
- Guest support and service
- Team collaboration
- Interpersonal communication
- Employee training and development
- Delivery coordination
- Adaptability and flexibility
- Attention to detail
- Written communication skills
- Reliability and dependability
- Time management strategies
- Conflict resolution
- Microsoft Excel proficiency
- Staff supervision and management
- Problem solving techniques
- Microsoft Word proficiency
- Telephone etiquette
Programs Used
- HOTSOS (Amadeus)
- LMS
- ALICE
- ParkBase
Timeline
Expeditor
Venetian Resort
08.2021 - Current
Porter / Intermittent Shift Supervisor / Manager
Aliante Casino + Hotel + Spa
10.2012 - 08.2021
Associate of Applied Science - Massage Therapy
High-Tech Institute
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University