JASON WEINER-VOSS
Jamaica Plain,MA
Summary
I am an outgoing 27 year old with a remarkable work ethic and 11 years of experience in customer service work.
I am searching for Full-Time employment with a company that aligns with my goals and ethics, With the intent of long term growth and stability.
Over the years i have developed a vast wealth of skills and experience that allows me to face all obstacles with a level head and the confidence that i can overcome most anything.
Thank you for taking the time to read the resume, I look forward to the opportunity to speak with you in the future.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Henry Bear's Park
Brookline, MA
09.2022 - Current
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Monitored employee attendance records, timekeeping, and payroll information.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Patient Operations Assistant
Mass Eye And Ear
Boston, MA
04.2022 - 09.2022
- Restocked operating and recovery rooms with necessary medical supplies and amenities.
- Transported patients to other areas of center in wheelchairs.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Performed variety of delegated basic patient care services to support nursing staff.
- Maintained medical supplies inventory by checking stock to determine inventory level.
- Maintained medical equipment and troubleshot technical issues.
Store Manager
Insomnia Cookies
Boston, MA
10.2021 - 04.2022
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize shortage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified areas of strength as well as areas in need of improvement.
- Updated and maintained store signage and displays.
- Answered product questions with up-to-date knowledge of ingredients, sales and upcoming promotions.
Game Master
Tavern of Tales
Boston, MA
10.2019 - 08.2021
- Delivered timely and accurate direction to keep game moving and players interested and engaged.
- Observed and listened to players in order to stay up to date on gameplay.
- Devised and ran games with well-planned stories and targeted themes.
- Educated guests on company, game and safety rules.
- Met strict deadlines for on-schedule game delivery by leveraging time management, team leadership and task prioritization skills.
- Provided timely checks on guest needs and handled food & drink orders.
Developer
Tavern of Tales
Boston, MA
03.2021 - 04.2021
- Participated in team meetings and provided input on deadlines, designs and enhancements to our projects.
- Delivered high-quality, insightful, and entertaining written content.
- Edited documents for grammar, clarity, content and formatting.
- Worked closely with other team members to deliver project requirements and meet deadlines.
- Partnered with performers to determine and create desired sounds for productions.
- Edited raw voice recordings, added sound effects and mixed to WAV format.
Assistant Manager
Tavern of Tales
Boston, MA
02.2020 - 04.2021
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Improved efficiency and productivity by implementing organization systems for employee time management
Area Manager
Yogibo
Boston, Massachusetts
08.2018 - 02.2019
- Managed Two-Retail locations with over 20 staff members under my Supervision in total.
- Responsible for Training my new staff, Managing our inventory, Maintaining my stores sales numbers, and all of the scheduling between these two stores.
- Additionally frequently Ran Corporate training sessions at the company's headquarters in Nashua, NH.
Store Manager
Yogibo
Kingston, Massachusetts
02.2018 - 08.2018
- Responsible for maintaining the stores sales numbers, All the training and hiring, and scheduling of my staff.
- I was also in charge of managing the staff in the store to maintain sales and store etiquette.
- (See Above).
Assistant Manager
Yogibo
Braintree, Massachusetts
09.2017 - 02.2018
- I was partnered with the store manger to maintain the stores sales numbers, cleanliness, and staff management
- Responsible for all the stores inventory needs.
- As well as maintaining the staffs training needs and company etiquette.
Adventure Guide
Wits Patriot Place
Foxborough, Massachusetts
07.2016 - 09.2017
- Responsible for the safety and entertainment of up to 14 people at a time moving through highly immersive high-tech escape rooms. Was responsible for keeping immersion with the story as well as keeping the customers and rooms moving properly.
- I was also placed on the maintenance crew to fix the rooms when they required it.
Sales Associate - Keyholder
Papyrus
Braintree, Massachusetts
06.2014 - 07.2016
- The primary responsibility was to take sales and work on assigned projects throughout the day assigned by the Store manger.
- As a Key-holder I was additionally made responsible for the opening and closing procedures of the store and registers each day.
Sales Associate
GameStop
Framingham, Massachusetts
09.2013 - 02.2014
- Sold various products by explaining unique features and relevant information pertaining to the item.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Fry-Cook/Server
Wild Willy's Burgers
Quincy, Massachusetts
04.2013 - 08.2013
- Worked two positions at this job interchangeably.
- While working as a Fry-Cook i was tasked with Prepping and cooking all fried food in the kitchen as well as expediting the food alongside the remaining items on the order
- Operated fryers and grills according to instructions to maintain safety and food quality.
- As a Server i was operating in the front of house.
- Operated POS terminals to input orders and take payments
- Reset tables between guests, including refilling condiments and wiping down all surfaces.
Education
High School Diploma -
Sudbury Valley School
06.2016
Skills
- Relationship building
- Critical thinking
- Team-building
- Communication
- Conflict resolution
- Concept development
- Customer relations
- Game running
- Housekeeping abilities
- Project management
- Staff development
- Customer service
- Leadership
- Work ethic
- Reading comprehension skills
- Outgoing personality
References
References
Daniel Correa - Ex District Manager at Yogibo - (781)-307-5706
James Lind - Ex Manager at 5-Wits - (781)-664-4996
Holly Alper - Co-Assistant Manager at The Tavern of Tales - (617)-332-3856
Timeline
Assistant Manager
Henry Bear's Park
09.2022 - Current
Patient Operations Assistant
Mass Eye And Ear
04.2022 - 09.2022
Store Manager
Insomnia Cookies
10.2021 - 04.2022
Developer
Tavern of Tales
03.2021 - 04.2021
Assistant Manager
Tavern of Tales
02.2020 - 04.2021
Game Master
Tavern of Tales
10.2019 - 08.2021
Area Manager
Yogibo
08.2018 - 02.2019
Store Manager
Yogibo
02.2018 - 08.2018
Assistant Manager
Yogibo
09.2017 - 02.2018
Adventure Guide
Wits Patriot Place
07.2016 - 09.2017
Sales Associate - Keyholder
Papyrus
06.2014 - 07.2016
Sales Associate
GameStop
09.2013 - 02.2014
Fry-Cook/Server
Wild Willy's Burgers
04.2013 - 08.2013
High School Diploma -
Sudbury Valley School