JASON WILKINSON

• Followed all company policies and procedures to deliver quality work.
• Developed strong client relationships through consistent communication and attentive service.
• Built and managed relationships with key clients and partners to drive growth.

I HAVE BEEN DUAL TRAINED IN CONSUMER LOANS, SERVICING LOAN ACCOUNTS SPECIFICALLY CAR LOANS AND CHECKING AND SAVINGS AND ORIGINATING AUTO LOANS FOR MEMBERS. WORKED IN CHECKING AND SAVING ACCOUNTS THE FIRST YEAR THEN THE AUTO LOAN DEPARTMENT FOR 2 AND A HALF YEARS YEARS.

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• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Established strong customer relationships, building recommendations and loyalty.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Resolved caller issues quickly and thoroughly.
• Handled and promptly resolved customer complaints to maintain professional relationships.

I WORKED FOR HUMANA AS A MEDICAL AND PRESCRIPTION CLAIMS AGENT AND WAS ALSO A SME FOR THE FLOOR ASSISTING WITH ALL THE NEW TRAINEES TAKING ESCALATED CALLS AND WAS FLOOR SUPPORT WHILE SUPERVISORS HAD THEIR MEETING.

• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

SERVICES MEMBER PLAN ACCOUNTS, PHONE ACTIVATION AND TROUBLE SHOOTING.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

I HAD WORKED AT THE AIRPORT FOR 15 + YRS DOING SPECIFICALLY MAINTENANCE WORK ON FACILITY AND AIRPORT PROPERTY. HALF THE TIME I WORKED THERE IWAS A ASSISTANT LEAD AND THEN PROMOTED TO THE LEAD POSITION. ESSENTIALLY I WAS IN CHARGE OVER A GROUP OF OVER A DOZEN CREW AND WAS CHARGED TO ENSURE THAT THE CREWS NEEDS WERE MET IN ORDER TO FACILITATE THE NEEDS OF THE AIPORT AND ITS CUSTOMERS. I HAD TO MAKE SURE THAT SUPPLIES WERE READILY STOCKED AND AREAS WERE SUFFICIENTLY COVERED AS THE AIRPORT CONTINUED TO GROW.

• Ensured timely completion of projects with thorough planning and proactive risk management strategies.