Jason Williams
La Crosse
Summary
Results-driven customer service representative with a proven ability to resolve inquiries and enhance satisfaction. Skilled in data entry and follow-up, committed to delivering exceptional customer relations.
Overview
16
16
years of professional experience
Work History
Customer Service Representative & Semi Dispatcher
Hotline Trucking
Bangor, WI
07.2016 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call operations while maintaining service quality and customer satisfaction.
- Collaborated with cross-functional teams to streamline workflows and enhance overall customer experience.
- Coordinated timely dispatch of vehicles to optimize delivery schedules and reduce wait times.
- Communicated with drivers to relay instructions and address inquiries promptly.
Front Desk Night Auditor
Birch Hospitality
Tomah, WI
08.2010 - 06.2016
- Managed nightly hotel operations, ensuring accurate guest check-ins and check-outs.
- Conducted financial audits, verifying cash balances and reconciling discrepancies.
- Enhanced guest services by addressing inquiries and resolving issues promptly.
- Trained new staff on front desk procedures and customer service excellence.
Education
High School Diploma -
Tomah Senior High
Tomah, WI08-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Follow-up skills
Timeline
Customer Service Representative & Semi Dispatcher
Hotline Trucking
07.2016 - Current
Front Desk Night Auditor
Birch Hospitality
08.2010 - 06.2016
High School Diploma -
Tomah Senior High