Jason Wood
Raynham
Summary
Dynamic Operations Manager skilled in team leadership and process enhancement. Expertise in inventory management, workflow optimization and customer relations. Proven ability to implement process improvements that enhance efficiency and drive operational excellence. Successfully managed daily operations while fostering a positive work environment and empowering staff, resulting in heightened accountability and improved performance outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Pirtek
Avon, MA
02.2016 - Current
- Started out as a mobile technician/salesman. Removing and replacing hydraulic hoses and tubes off of heavy equipment, Also conducted cold calls and account management calls to existing customers.
- Oversaw all shop operations and workflow as shop supervisor following four years of field experience. Directed fabrication processes for hydraulic hoses, including bending, cutting, flaring, lathing, and brazing of specialty hydraulic steel tubes and adapters. Managed inventory systems, POS operations, customer relations, and retail sales initiatives.
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Managed inventory levels, optimizing supply chain processes for efficiency.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Trained and mentored staff on best practices and company policies for performance enhancement.
- Analyzed operational data to identify trends, supporting strategic decision-making initiatives.
- Cultivated strong vendor relationships to ensure timely product availability and cost management strategies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Directed purchasing, sales, marketing, and customer account operations to optimize workflow and service delivery.
Laborer
Bay State Piping
Middleboro, MA
08.2015 - 02.2016
- Assisted with underground electric utility installation projects in residential developments.
- Preformed trenching, hand digging and utility line replacement projects.
- Worked alongside crews installing and connecting electrical systems to transformers and utility infrastructure.
- Collaborated with team members to ensure timely project completion and quality standards.
- Assisted in maintaining a safe work environment by adhering to safety protocols and guidelines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
Laborer Operator
RJ Gabriel Construction
Bridgewater, MA
06.2011 - 08.2015
- Operated heavy machinery to execute excavation and grading tasks efficiently.
- Collaborated with team members to maintain job site safety and compliance standards.
- Assisted in the setup and dismantling of construction equipment for various projects.
- Conducted routine maintenance checks on tools and machinery to ensure optimal performance.
- Assisted in site work tasks including paving, conducting Title 5 inspections, and installing water lines. Supported catch basin and drain repairs. Aided in cleaning and raising fire hydrants.
- Utilized excavators and front-end loaders to efficiently screen loam and prepare land for construction projects.
- Executed cleaning of catch basins across North and South Shore Massachusetts, ensuring compliance with hazardous material transport regulations.
Shop Hand
Pierce Aluminum
Franklin, MA
05.2009 - 06.2011
- Collaborated with team to optimize workflow efficiency in production areas.
- Executed precise machining tasks using drill presses, CNC machines, press brakes, spot welders, and table/band saws to support production goals.
- Maintained high standards of quality control and cleanliness to support production efficiency.
- Managed product preparation and packaging to ensure timely delivery.
- Promoted to enhance efficiency and productivity within water jet cutting facility.
Education
High School Diploma -
Old Colony Regional Vocational Technical High School
Rochester, MA06-2011
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Staff management
- Inventory management
- Management
- Operations oversight
- Employee motivation
- Staff development
- Customer relationship management/ Client relationships
- Inventory control
- Workflow optimization
- Project management abilities
- Process improvement
- Health and safety compliance
- Workforce management
- Customer relationship management (CRM)
- Invoice processing
- Customer retention
- Conflict mediation
- Product management
- Purchasing and procurement
- Business development
- Warehouse operations
- Building and facility management
- Vendor sourcing
- Cultural awareness
- Sales background
Certification
- OSHA 10-Hour Safety Card
- International Fluid Power Society Certificate Holder
Timeline
Operations Manager
Pirtek
02.2016 - Current
Laborer
Bay State Piping
08.2015 - 02.2016
Laborer Operator
RJ Gabriel Construction
06.2011 - 08.2015
Shop Hand
Pierce Aluminum
05.2009 - 06.2011
High School Diploma -
Old Colony Regional Vocational Technical High School