Jason Young
Evansville,United States
Summary
Highly experienced Sales Manager known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
17
17
years of professional experience
Work History
Inside Sales Rep- V2B
Verizon
07.2022 - 06.2023
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Listened to customers' needs and made appropriate recommendations
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Solutions Manager
Verizon Wireless
02.2012 - 07.2022
- Performance Management: Lead team to meet and exceed assigned quotas and manage churn
- Assessed individuals and team performance and initiate development plans to narrow competency gaps
- Ensured retail area storefront, merchandise and literature were in conformance with the merchandising plan
- Staffing/Employee Relations: Developed, trained, motivated, and coached sales team to produce desired high performance results
- Monitored daily sales results and activities to ensure sales, retention, and compliance objectives are met
- Ensured that all customers were treated with the highest levels of courtesy and professionalism
- Resolved escalated customer complaints in a timely and empathetic manner
Sr Rep-Retail Sales
Verizon Wireless
05.2009 - 02.2012
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Mentored team members to enhance professional development and accountability in workplace.
Rep-Retail Sales
Verizon Wireless
10.2006 - 05.2009
- Demonstrated equipment functions and network capability
- Increased sales by offering advice on purchases and promoting additional products
- Customer Retention: Maintained and grew existing customer base
- Ensured customer satisfaction and resolved all customer issues and concerns
- Order Processing: Accurately processed customer transactions, audit and reconcile daily cash receipts
- Remained current on all wireless products, services, industry and competitive trends
Education
Associate of Applied Science - Business Management
Ivy Tech Community College
Evansville, INSkills
- Overcoming Objections
- Analytical Problem Solver
- Phone and Email Etiquette
- Order Management
- Exceptional Customer Service
- Time Management
Timeline
Inside Sales Rep- V2B
Verizon
07.2022 - 06.2023
Solutions Manager
Verizon Wireless
02.2012 - 07.2022
Sr Rep-Retail Sales
Verizon Wireless
05.2009 - 02.2012
Rep-Retail Sales
Verizon Wireless
10.2006 - 05.2009
Associate of Applied Science - Business Management
Ivy Tech Community College
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