Jason Young
Centerton,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Help Desk Technician
George's Inc.
Springdale, AR
09.2022 - Current
- Created user accounts, maintained system documentation, tested and evaluated new technology.
- Assisted in the installation of new hardware and software components.
- Updated antivirus protection on all computers on a regular basis.
- Responded promptly to customer inquiries via phone or email.
- Identified recurring technical issues and provided solutions to prevent future incidents.
- Installed operating system updates as required by company policy.
- Managed user accounts including passwords resets, account creation and deletion.
- Repaired damaged cables or replaced defective components as necessary.
- Created new accounts, reset passwords and file management software for users.
- Served as first point of contact for incoming technical service calls and emails.
Help Desk Technician
Harps Food Stores Inc.
Springdale, AR
02.2021 - 09.2023
- Performed troubleshooting to diagnose and resolve technical issues.
- Ensured compliance with established standards, policies, and procedures.
- Collaborated with IT team members to identify system requirements and resolve problems.
- Maintained an inventory of parts for emergency repairs.
- Responded promptly to customer inquiries via phone or email.
- Supported remote desktop connections for users requiring assistance offsite.
- Conducted regular maintenance checks on equipment such as printers or scanners.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Processed payroll for over 2000 employees bi-weekly, ensuring accuracy of pay and deductions.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Assisted with auditing processes related to payroll.
Assistant Store Manager
Harps Food Stores Inc.
Rogers, AR
06.2011 - 02.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Coordinated with vendors to secure product availability at competitive prices.
Education
High School Diploma -
Farmington High School
Farmington05-2011
Skills
- Issue Resolution
- Troubleshooting and diagnosis
- Software Installation
- User Support
Affiliations
- Building computers
- Spending time with family and friends
- Traveling
Certification
- CNA Certification
- Licensed Sale Professional (Insurance)
Timeline
Help Desk Technician
George's Inc.
09.2022 - Current
Help Desk Technician
Harps Food Stores Inc.
02.2021 - 09.2023
Assistant Store Manager
Harps Food Stores Inc.
06.2011 - 02.2021
High School Diploma -
Farmington High School
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