Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jason Zelaya

Houston

Summary

Knowledgeable and dedicated customer service professional with extensive experience in sales. Solid team player with outgoing, positive demeanor and proven skills in problem solving. Motivated to maintain customer satisfaction and contribute to company success.

Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses

Overview

6
6
years of professional experience

Work History

Customer Service Representative

CSAT Solutions
Houston, TX
11.2024 - Current
  • Provide customer support by informing customers of upcoming payments, past-due balances, and billing requirements while delivering clear and professional communication.
  • Handle high-volume inbound and outbound calls while maintaining company quality standards, compliance requirements, and confidentiality guidelines.

Sales Associate

Americas Best Contacts And Eyeclasses
Houston, TX
02.2023 - 11.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in high traffic locations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Alarm Technician

Activ Action Sec
Houston, TX
02.2021 - 02.2023
  • Installed and configured alarm systems in residential and commercial properties.
  • Conducted routine maintenance and troubleshooting on existing security installations.
  • Enhanced system performance by identifying areas for improvement in security solutions.

Customer Service Representative

CSAT Solutions
Houston, TX
11.2019 - 02.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Education

Bachelor in Business Administration - Currently Enrolled

Lone Star College
Houston, TX

High School Diploma -

Eisenhower Highschool
Houston, TX

Skills

  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Calm and Professional Under

    Pressure

  • Bilingual
  • Computer Proficiency

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

CSAT Solutions
11.2024 - Current

Sales Associate

Americas Best Contacts And Eyeclasses
02.2023 - 11.2024

Alarm Technician

Activ Action Sec
02.2021 - 02.2023

Customer Service Representative

CSAT Solutions
11.2019 - 02.2021

Bachelor in Business Administration - Currently Enrolled

Lone Star College

High School Diploma -

Eisenhower Highschool