Jason Zeller
Woodstock,IL
Summary
I love connecting and developing people. People are the bread and butter of our business. Appreciating my team members and guests are my number one priority. We are are as good as our team. It is all about people and connecting with everyone. Manage personnel and business operations to handle demanding general management needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Highly effective leader in leading and developing others.
Overview
16
16
years of professional experience
Work History
Restaurant General Manager
Red Robin International
Schaumburg, IL
07.2019 - Current
- Oversaw day to day operations of a unit with over $3 million in annual sales
- Exceeded NIBO-C in only full quarter running unit pre-covid, Q4
- Exceeded supply and cost of goods budget during only full quarter running unit pre-covid, Q4.
- Developed and promoted one Mid Manager to a salaried manager position.
- Green Steritech results every quarter ensuring a safe and sanitary work environment.
- Exceeded catering budget Q4, only full quarter in unit pre-covid.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Restaurant General Manager
Lou Malnati’s Pizzaria
Lakewood, IL
11.2015 - 05.2019
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw day to day operations, with 4 direct Manager reports and a staff of 100 team members, of a restaurant with over $4 million in annual sales.
- Full service dine in restaurant in addition to carry out and delivery business
- Trained staff for new store openings
- Created, coordinated, and implemented external and internal MIT training plans for training at store
- Participated in interviewing and hiring any external manager candidates
- Helped develop ten internal team members to move into management positions
Restaurant General Manager
Panera Bread (Hamra Enterprises)
Deer Park, IL
09.2010 - 10.2015
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Limited portion sizes and optimized garnish strategies to control food costs.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Oversaw day to day operations of multiple stores with 3 direct manger reports and a staff up to 50 members
- Trained with district managers for multi unit leadership position.
Education
Associate of Arts - Mathematics
James Madison Unversity
Harrisonburg, VA1998
Skills
Timeline
Restaurant General Manager
Red Robin International
07.2019 - Current
Restaurant General Manager
Lou Malnati’s Pizzaria
11.2015 - 05.2019
Restaurant General Manager
Panera Bread (Hamra Enterprises)
09.2010 - 10.2015
Associate of Arts - Mathematics
James Madison Unversity