JASON GRANT
Caribou,ME
Summary
Professional with substantial experience in guiding product development and driving market success. Adept at leveraging data-driven insights, leading cross-functional teams, and aligning projects with business goals. Strong focus on collaboration, flexibility, and delivering impactful results. Skilled in strategic planning, user experience optimization, and agile methodologies.
Overview
21
21
years of professional experience
Work History
SENIOR FIELD SERVICE ENGINEER
FRANKLIN ELECTRIC - FUELING SYSTEMS
05.2022 - 10.2024
- Developed, scheduled and provided technical training to key customers
- Recommended design changes, upgrades and replacements to improve systems performance.
- Designed custom PLC instruction sets for complex systems control
- Promoted products and programs at trade events and customer visits
- Gathered and communicated marketing insights related to competitive products, industry shifts, trends, and customer preferences
- Collaborated with cross-functional teams to identify areas for improvement and develop innovative solutions for complex technical issues.
- Resolved escalated customer complaints efficiently by actively listening to their concerns and providing tailored solutions that exceeded expectations.
GLOBAL PRODUCT MANAGER
FRANKLIN ELECTRIC - FUELING SYSTEMS
05.2017 - 01.2022
- Managed product life cycle and marketing mix for Fuel Management Systems product line
- Developed pricing and positioning strategies to leverage competitive advantages and maximize profit margins
- Developed comprehensive product roadmap to drive sales and capture market share
- Collaborated with sales, marketing, and support teams to launch products
- Maintained consistent year-over-year sales growth by capturing market share and acquiring new business
- Managed new product development projects promoting cross-functional collaboration, aimed at driving market share growth
- Streamlined product development process for faster time-to-market and enhanced customer satisfaction.
ASSOCIATE PRODUCT MANAGER
FRANKLIN ELECTRIC - FUELING SYSTEMS
05.2015 - 05.2017
- Assisted with management of product life cycle and marketing mix for Fuel Management Systems product line
- Managed new product development projects with cross-functional teams
- Collaborated with customers to gain insights into their business needs and the current market environment
- Monitored industry trends and competitor activities, making strategic recommendations based on findings
- Provided ongoing support to internal teams regarding product functionality, features, and best practices.
- Improved revenue growth by identifying untapped market opportunities and developing strategies to capitalize on them.
APPLICATIONS ENGINEER
FRANKLIN ELECTRIC - FUELING SYSTEMS
03.2007 - 05.2015
- Served as a subject matter expert in various applications engineering topics, providing valuable insights during team discussions and decision-making processes.
- Gathered and communicated market insights, related to competitive products, industry trends, and customer preferences
- Participated in design and planning exercises for future hardware and software rollouts
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues
- Attended trade shows and seminars to promote products and network with industry contacts
- Implemented application enhancements based on feedback from clients, leading to improved usability and customer satisfaction.
TECHNICAL SERVICE ENGINEER
FRANKLIN ELECTRIC - FUELING SYSTEMS
11.2003 - 08.2005
- High-level Troubleshooting of hardware, software, networks, and control systems
- Implemented continuous improvement initiatives within the department, leading to increased productivity levels among technicians.
- Gathered and communicated market insights, related to competitive products, industry trends, and customer preferences
- Participated in design and planning exercises for future hardware and software rollouts
- Enhanced system performance by troubleshooting and resolving technical issues promptly.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
University of Southern Maine
Portland, ME01.2026
Skills
Roadmap development
- Product Marketing
- Technical acumen
- Product Development
- Complaint Resolution
- Data-driven decision-making
- Project Management
- UX/UI Development
- Marketing strategy
- Advanced troubleshooting
- Critical Thinking
- Design thinking
Timeline
SENIOR FIELD SERVICE ENGINEER
FRANKLIN ELECTRIC - FUELING SYSTEMS
05.2022 - 10.2024
GLOBAL PRODUCT MANAGER
FRANKLIN ELECTRIC - FUELING SYSTEMS
05.2017 - 01.2022
ASSOCIATE PRODUCT MANAGER
FRANKLIN ELECTRIC - FUELING SYSTEMS
05.2015 - 05.2017
APPLICATIONS ENGINEER
FRANKLIN ELECTRIC - FUELING SYSTEMS
03.2007 - 05.2015
TECHNICAL SERVICE ENGINEER
FRANKLIN ELECTRIC - FUELING SYSTEMS
11.2003 - 08.2005
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
University of Southern Maine
Similar Profiles
Jeremy DezotelllJeremy Dezotelll
Welder/Fabricator at Franklin Electric FuelingWelder/Fabricator at Franklin Electric Fueling
Pedro L Diaz MenaPedro L Diaz Mena
Water Systems Service Technician at Franklin ElectricWater Systems Service Technician at Franklin Electric
Hailey WingHailey Wing
Customer Service Representative at Franklin ElectricCustomer Service Representative at Franklin Electric