Jasondrea Mitchell
Lakeland
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Motherly touch cleaning service
Lakeland
05.2014 - Current
- Resolved customer complaints promptly to improve service quality and retain customer loyalty.
- Assisted customers with service inquiries and scheduled appointments to enhance customer satisfaction.
- Maintained detailed records of customer interactions and services rendered to support efficient service delivery.
Secretary
GetixHealth
Lakeland
09.2020 - 10.2024
- Managed executive scheduling and calendar to ensure efficient daily operations.
- Coordinated travel arrangements and itineraries for staff and clients, enhancing travel efficiency.
- Organized meetings, prepared agendas, and documented minutes to facilitate effective team discussions.
Medical Receptionist
GetixHealth
Lakeland
09.2020 - 10.2024
- Managed patient check-in and appointment scheduling to enhance patient flow.
- Delivered exceptional customer service to patients and families, fostering positive experiences.
- Coordinated insurance verification and patient eligibility to ensure seamless patient access to care.
Administrative Assistant
The Results Company
Lakeland
10.2019 - 12.2021
- Managed daily office operations and organized filing systems to ensure smooth workflow.
- Coordinated meetings and scheduled appointments, enhancing team collaboration.
- Assisted in preparing reports and documentation for management review, supporting informed decision-making.
Member support associate
GC Services Call Center
Lakeland
08.2016 - 11.2020
- Resolved customer inquiries and issues to improve satisfaction.
- Logged customer interactions in CRM to maintain accurate records.
- Teamed with colleagues to improve service delivery processes.
Education
Kathleen Senior High School
Lakeland, FLSkills
- Customer relationship management
- Complaint resolution
- Conflict management
- Appointment scheduling
- Record maintenance
Timeline
Secretary
GetixHealth
09.2020 - 10.2024
Medical Receptionist
GetixHealth
09.2020 - 10.2024
Administrative Assistant
The Results Company
10.2019 - 12.2021
Member support associate
GC Services Call Center
08.2016 - 11.2020
Customer Service Representative
Motherly touch cleaning service
05.2014 - Current
Kathleen Senior High School