Jason J. Hansen
Holly Springs
Summary
Strategic leader driving AI-enabled transformation and operational efficiency. Led solutions development and cross-functional initiatives, managing multimillion-dollar P&L and ensuring on-time project delivery. Focused on building high-performing teams and cultivating strong customer relationships to promote sustainable growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director, Consulting Services
Infor
Raleigh
09.2021 - Current
- Lead global consulting operations within the CloudSuite Distribution practice, owning end-to-end delivery, customer outcomes, and a multimillion-dollar P&L, including forecasting, utilization, margin management, and scalable delivery governance across functional and technical teams.
- Drive AI-enabled transformation strategies with customers, leveraging GenAI, Robotic Process Automation (RPA), and emerging Agentic AI patterns to identify opportunities for effort reduction, decision acceleration, and operational yield improvement; partner with customers to move beyond cost takeout toward closed-loop optimization and continuous improvement models.
- Build and lead a high-performing consulting organization through disciplined talent and capability development, including skills matrix design, training strategies, 1:1s, 360s, staff transitions, and succession planning to support scale and reduce key-person risk.
- Architect and deploy a modernized implementation methodology that reduced project delivery timelines, elevated quality standards, and standardized global practices.
- Partnered cross-functionally with Product Management, Sales, PMO, RMO, and Support to drive revenue growth, providing delivery feasibility input and commercial risk validation while ensuring executive stakeholder alignment throughout the deal lifecycle.
- Acted as the primary point of accountability for customer escalations, assessing severity, business risk, and root cause, and orchestrating resolution through appropriate enterprise paths, including Customer Success for retention and renewal risk or Customer Advocacy for contractual and legal exposure, while consistently resolving issues at the lowest effective level.
- Served as executive sponsor and trusted advisor to strategic global customers, strengthening executive relationships, expanding recurring services revenue, and reinforcing market credibility through advocacy, user engagement, and thought leadership.
Director of Commercial Applications
Inivata
Morrisville
03.2019 - 09.2021
- Defined and executed a global IT transformation strategy spanning commercial, finance, and ERP ecosystems-aligning technology initiatives with business growth objectives to drive scalability, operational resilience, and measurable business outcomes.
- Institutionalized a full Systems Development Life Cycle (SDLC) framework for the design and deployment of liquid biopsy technology-creating a scalable, compliant process architecture that accelerated product delivery by 40% and improved quality metrics by 25%, establishing a new operational standard for precision health innovation.
- Redesigned enterprise architecture and delivery models to strengthen cross-functional integration, resulting in a 25% improvement in efficiency and $1.2M in annualized cost savings through streamlined operations and improved data visibility. Successfully implemented multiple instances of Salesforce for LIMS (Lab Information Systems) and Sales Teams.
- Advised C-suite on technology investments, portfolio prioritization, and ROI-based spend management, enhancing strategic decision-making and aligning with business objectives.
- Directed security governance for on-prem infrastructure, overseeing access control, penetration testing, vulnerability management, and disaster-recovery validation to ensure compliance and business continuity for mission-critical systems.
Assistant Vice President
Genpact
New York
10.2013 - 03.2019
- Oversaw multimillion-dollar consulting portfolios with full P&L accountability, balancing growth, delivery excellence, and customer satisfaction across diverse enterprise engagements.
- Delivered 15 enterprise-scale implementations for Fortune 500 clients with 100% on-time execution, establishing a reputation for operational discipline and predictable outcomes.
- Directed large-scale transformation programs implementing the Oracle Demantra platform across global clients, delivering a 30% improvement in demand forecasting accuracy and measurable supply chain agility.
- Architected and institutionalized sales enablement technologies and processes that optimized the full sales cycle-from qualification to close-enhancing visibility, forecast accuracy, and conversion rates.
- Founded and launched 'Service Line University,' an enablement framework that accelerated consultant onboarding and expanded delivery capacity, generating revenue within first year.
- Redesigned global marketing and retail sales processes for Unilever across nine countries, harmonizing practices and driving consistent commercial performance through standardized data-driven operations.
Principal Consultant, Demantra Practice
Oracle
Redwood City
09.2010 - 10.2013
- Led enterprise-scale Oracle Demantra implementations from design through global go-live, delivering a 30% improvement in forecast accuracy and 20% reduction in inventory costs through integrated demand and supply planning solutions.
- Designed and deployed Trade Promotion Management (TPM) frameworks, optimizing promotional spend and enhancing ROI tracking for multinational clients while aligning trade investment decisions with real-time demand signals.
- Partnered with client executives in manufacturing and consumer goods to modernize forecasting, pricing, and trade planning processes, creating standardized global templates that balanced regional flexibility with enterprise governance.
- Collaborated with Oracle Product Management and global delivery teams to translate field requirements into roadmap features-strengthening product-market fit and accelerating customer adoption.
Education
High-Impact Leadership -
University of Cambridge Institute for Sustainability Leadership
Cambridge, UKMBA - Technology Management
University of Phoenix
Bachelor - Information Technology
University of Phoenix
Skills
- Solutions Development
- Tech alignment
- Business Process / Tech Alignment
- Technology Evaluation
- SDLC
- Project Management
- Process Automation
- Process Improvement
- Risk Analysis
- Gap Analysis
- Technology ROI
- Risk analysis
- Solutions architecture
- Project governance
- Change management
- Cross-functional leadership
- P&L management
- Customer relationship management
- Team Building
- Effective stakeholder engagement
- Team building
- Partnerships and alliances
Certification
- ITIL
- Exin
- Microsoft Office Project 2007 Fundamentals - White Belt
- International Institute for Learning
- Agile Project Leadership Programme
- In Professional Development (INPD)
- Managing Projects
- The George Washington University School of Business
Timeline
Director, Consulting Services
Infor
09.2021 - Current
Director of Commercial Applications
Inivata
03.2019 - 09.2021
Assistant Vice President
Genpact
10.2013 - 03.2019
Principal Consultant, Demantra Practice
Oracle
09.2010 - 10.2013
High-Impact Leadership -
University of Cambridge Institute for Sustainability Leadership
MBA - Technology Management
University of Phoenix
Bachelor - Information Technology
University of Phoenix