Jason L. Harmon
Sugar Land,Texas
Summary
Highly professional and meticulous Enrollment Specialist with comprehensive background in business administration, customer service, and sociology. Over 10+ years of experience in higher education. Well-seasoned in fast-paced work environments where multi-tasking and efficient work habits are vital. Strong sense of dedication to produce high quality results with great detail and accuracy. Ability to work independently or in a team environment with minimal supervision. Self motivated with a track record of achieving exceptional results. Looking to put knowledge and abilities to good use in supportive position focused on helping others.
Overview
18
18
years of professional experience
Work History
SeniorEnrollment Specialist
University of Texas
Arlington
01.2013 - 01.2022
- Present state university online degrees in professional, compliant, and positive manner.
- Provide educational program details to prospective students and guide them through application, orientation, and registration process
- Execute recruitment measures, which ensure that targeted response times and accuracy guidelines are consistently met, to aid in enrolling students into higher education degree.
- Work effectively, efficiently, and collaboratively to ensure best working practices are developed and utilized.
- Subject- matter-expert on technology and processes within enrollment services department.
- Subject-matter-expert through continuous product knowledge improvement representing and supporting assigned university / programs.
Customer Account Manager
Aaron’s, Inc
01.2011 - 01.2013
- Assisted General Manager in all aspects in managing store, including managing collection practices, setting weekly and monthly store sales goals, and monitoring employee scheduling.
- Coordinated daily strategy meetings with team members to ensure department is focused on set goals.
- Called customers (minimum of twice per day) to ensure renewals were confirmed and paid up.
- Audited sales associates to verify all notes and commitments were documented after each call.
- Ensured renewal goal board was updated accurately with realistic closing and revenue goals.
- Utilized available support tools to assist customers in leasing and ownership process
Student Program Development Specialist
El Centro College
01.2010 - 01.2011
- Researched, reviewed, and implemented educational, recreational and cultural awareness student programs.
- Set budgets, initiated contracts, monitored ticket sales/revenue, and arranged for speakers and entertainers.
- Monitored student clubs and organizations in accordance with district and college policies and procedures.
- Created promotional materials such as brochures and posters. Interacted with students, staff, and community leaders on to gather feedback on student programs.
Defensive Back
National Football League and Arena Football League, Chicago Bears, Colorado Crush
01.2005 - 01.2010
Juvenile Delinquent Center Counselor
Glenn Mills School
01.2004 - 01.2005
- Provided fundamental psychosocial evaluations for students with moderate to severe behavioral health issues.
- Mentored and coached students experiencing stress from environmental factors that had direct and indirect effect on student’s defiant behaviors. Implemented positive physiological coping mechanisms to students with behavioral and mental health issues.
- Facilitated therapeutic group and individual counseling sessions with students and family members.
- Collaborated with parole officers and medical professionals to analyze past and present behavioral issues to determine if students are making psychosocial progress through daily activities.
Education
Bachelor of Arts - Communications
Michigan State University
East Lansing, MI12.2004
Skills
- Self motivated professional
- Data entry skills
- Customer Service background
- School Programs Development
- Active listening
- Admissions Processes
- Time management
- Enrollment Planning\
- Strong attention to detail
- Complex Problem-Solving
Additional Information
- Academic Partnerships Circle of Excellence Performance Award (Q2, 2016) Academic Partnerships Circle of Excellence Performance Award (Q4, 2016) Academic Partnerships Circle of Excellence Performance Award (Q2, 2017
Timeline
SeniorEnrollment Specialist
University of Texas
01.2013 - 01.2022
Customer Account Manager
Aaron’s, Inc
01.2011 - 01.2013
Student Program Development Specialist
El Centro College
01.2010 - 01.2011
Defensive Back
National Football League and Arena Football League, Chicago Bears, Colorado Crush
01.2005 - 01.2010
Juvenile Delinquent Center Counselor
Glenn Mills School
01.2004 - 01.2005
Bachelor of Arts - Communications
Michigan State University
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