Jasonliyah Bolden
Dallas,Tx
Summary
Motivated and detail-oriented professional with experience in marketing support and customer service. Proven ability to assist with social media campaigns, analyze engagement metrics, and collaborate with teams to strengthen brand presence. Recognized for strong communication skills, organization, and adaptability in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Billing Representative
Spectrum
06.2025 - Current
- Handled high-volume inbound and outbound calls in a fast-paced call center environment, providing billing support to residential customers.
- Processed payments, set up payment arrangements, and negotiated past-due account balances to reduce delinquencies.
- Researched and applied current promotions to customer accounts to improve satisfaction and retention.
- Assisted customers with basic technical troubleshooting for TV, internet, and phone services, reducing the need for technician dispatches.
- Utilized internal CRM and phone systems to manage customer records, document interactions, and escalate complex issues when necessary.
- Consistently met or exceeded performance metrics, including call handling time, resolution rate, and customer satisfaction scores.
- Responsible for managing and resolving outstanding accounts by communicating with customers to negotiate repayment plans, settlements, or payment arrangements.
- Maintains accurate records, follows up on payments, escalates accounts when necessary, and works to recover balances while preserving positive customer relationships and minimizing financial risk to the organization.
Sales & Marketing Department
Capital One
06.2024 - 07.2024
- Assisted in developing and executing social media campaigns to strengthen Capital One’s brand presence and engage car dealership partners.
- Created and published LinkedIn content, contributing to increased page followers and engagement.
- Collaborated with team members to plan and organize strategies aimed at improving LinkedIn activity and visibility.
- Researched industry trends to help tailor content to Capital One’s target audience.
- Helped track and analyze social media performance metrics and provided suggestions for future improvements.
Education
High School -
Skyline High School
01.2025
Skills
- Negotiation
- Microsoft Office
- Collections
- Team Collaboration
- Organization
- Time Management
- Strategic Planning
- Attention to Detail
- Customer Service
- Technology Proficiency
LANGUAGES
English: Fluent
Timeline
Billing Representative
Spectrum
06.2025 - Current
Sales & Marketing Department
Capital One
06.2024 - 07.2024
High School -
Skyline High School