JOCELYN KELLER
SANTA ROSA,USA
Summary
Sales and Customer Service Expert with 9+ years of experience, adept at managing sales and customer interactions in dynamic environments. Proficient in leveraging tools like Salesforce and Outlook to enhance client engagement and drive revenue growth. Known for developing innovative sales strategies and fostering lasting customer relationships, aiming to elevate organizational success and client satisfaction. Experienced with billing systems and financial record-keeping. Utilizes analytical skills to ensure accurate invoicing and timely payments. Knowledge of customer relationship management and conflict resolution. Knowledgeable with strong background in billing and collections. Successfully managed accounts, streamlined billing processes, and resolved discrepancies to enhance operational efficiency. Demonstrated expertise in customer service and attention to detail.
Overview
9
9
years of professional experience
Work History
BILLING REPRESENTATIVE
Sonic Internet
10.2024 - Current
- Assist customers via phone and email with invoicing, payment, and answering general account questions.
- Customer account management and processing account transfers.
- Applying applicable customer charges and credits.
- Educate customers in the use of Sonic tools.
- Take customer cancellations and submit service turndowns.
- Manages difficult or emotional customer situations; Responds promptly to customer needs
- Solicits customer feedback to improve service; Responds to requests for service and assistance;
- Meets commitments
- Streamline billing processes, analyze payment trends, and implement data-driven strategies to enhance revenue collection efficiency at Sonic.
- Drive timely payments through proactive communication with clients, resolving billing discrepancies and significantly reducing outstanding balances.
- Meticulously maintain accurate billing records, ensuring compliance with financial regulations and minimizing errors in invoicing processes.
- Partner with cross-functional teams to optimize billing systems, improving workflow efficiency and enhancing customer satisfaction.
- Propose and implement innovative billing solutions, leveraging technology to automate processes and reduce manual workload.
RETAIL SALES EXPERT
Comcast
09.2019 - 10.2024
- Managed 30+ accounts daily, generating $80k in revenue by addressing client needs and closing sales.
- Developed cross-selling strategies to highlight Comcast's value, engaging new and retaining existing clients.
- Cultivated enduring client relationships via responsive communication and exceptional service, fostering loyalty and repeat business.
- Pioneered forward-thinking sales approaches, significantly boosting company revenue while addressing evolving client needs.
- Crafted tailored product demonstrations, meticulously aligning Comcast's offerings with specific client requirements to drive conversions.
CUSTOMER SERVICE REPRESENTATIVE (TELLER)
Bank of America
05.2017 - 05.2019
- Managed high-volume cash transactions, ensuring accuracy in USD and foreign currency handling while maintaining stringent security protocols for bank assets.
- Resolved complex financial issues for diverse clientele, leveraging problem-solving skills to enhance customer satisfaction and retention rates.
- Implemented robust document filing systems, safeguarding customer personal identification information and improving operational efficiency.
- Developed and applied advanced fraud detection techniques, significantly reducing potential financial losses and strengthening bank security measures.
- Exceeded sales targets through effective product knowledge and customer relationship management, contributing to branch revenue growth.
- Streamlined cash handling processes for USD and foreign currencies, enhancing transaction accuracy and security while optimizing customer service efficiency.
SALES FLOOR ASSOCIATE
Ross Dress For Less
05.2016 - 01.2017
- Streamlined merchandise organization, boosting sales efficiency. Elevated customer experience through proactive engagement and personalized service.
- Optimized merchandise placement strategies, driving increased sales and enhancing customer shopping experience in a fast-paced retail environment.
- Implemented precise pricing and tagging procedures, minimizing errors and improving inventory accuracy for more efficient store operations.
- Fostered strong team relationships, facilitating seamless communication between departments to ensure cohesive store performance and customer satisfaction.
- Proposed and executed creative merchandising displays, attracting customer attention and contributing to noticeable sales growth for featured products.
Education
High School Diploma -
John F. Kennedy High School
Richmond, CA01.2011
Skills
- CSR, Customer Care, Customer Service, Scheduling, Receptionist, Outlook, Organizational Skills, Microsoft Word, Billing, Banking, Retail Sales, Presentation Skills, Pricing, Sales, Research, Upselling, Product demos, Microsoft Office, Time management, CRM Software, Marketing, Negotiation, Salesforce, Cash Handling, Sales Support
Timeline
BILLING REPRESENTATIVE
Sonic Internet
10.2024 - Current
RETAIL SALES EXPERT
Comcast
09.2019 - 10.2024
CUSTOMER SERVICE REPRESENTATIVE (TELLER)
Bank of America
05.2017 - 05.2019
SALES FLOOR ASSOCIATE
Ross Dress For Less
05.2016 - 01.2017
High School Diploma -
John F. Kennedy High School