Jason Platt
Winter Haven,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
Work History
Director of Youth Engagement
Camp Fire Sunshine Council
Lakeland, FL
05.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Conducted regular staff meetings to discuss department objectives and goals.
- Coordinated with other departments to ensure efficient operations within the center.
- Maintained a safe, secure and healthy environment for all employees and visitors.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Provided guidance on professional development opportunities for staff members.
- Established policies and procedures related to center operations.
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Resolved customer complaints in an effective manner while maintaining quality standards.
- Collaborated with local organizations to promote services offered at the center.
- Planned special events such as seminars, workshops and conferences held at the center.
- Ensured compliance with applicable laws, regulations and policies regarding personnel management, health and safety standards.
- Assisted in developing strategies to increase revenue streams for the center.
- Monitored financial performance of the organization against established targets.
- Analyzed data regularly to identify trends that could improve efficiency or effectiveness of services provided by the center.
Store Manager
Red Top Trading Post
Lakeland, FL
05.2016 - 05.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Handled inbound contacts and provided customer service according to departmental policies and procedures.
Security Advisor
Defenders/ADT
, FL
05.2020 - 10.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
- Educated customers on effective use of security systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Explained how to properly use security systems so that customers were knowledgeable.
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
8th Grade Teacher
Lakeland Christian Preparatory School
Lakeland, FL
04.2022 - Current
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Met with parents and guardians to discuss student progress and areas for improvement.
- Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for students.
- Administered tests, quizzes and other assignments to gauge students' learning and knowledge of course materials.
- Delivered clear, informative lectures on subject matter framed to meet state standards.
- Used positive reinforcement method to redirect poor behavior.
- Assessed student progress with course material through routine quizzes, final examinations and standardized assessments.
Sports Conference Coordinator
Lakeland Christian Preparatory School
Lakeland, FL
04.2022 - Current
- Promoted effective professional relationships with coaching staff and athletes by showing respect, dependability and being courteous.
- Placed orders for sporting goods equipment and maintained accurate records on equipment inventory.
- Reviewed student grades for eligibility reasons and collected paperwork concerning annual physicals.
- Cleaned and sanitized recreational equipment to facility standards.
- Responded promptly to emergencies to assess situations, administer first aid and coordinate further additional personnel.
- Observed general operations for safety hazards or risks and quickly implemented solutions.
Education
Bachelor of Business (In Progress) -
Southeastern University
Lakeland, FLSkills
- Decision Making
- Quality Assurance
- Assignment Delegation
- Problem Anticipation and Resolution
- Verbal and Written Communication
- Self-Motivated
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Positive Reinforcement Strategies
- MS Office Proficiency
- Professional Development
- Educational Strategies
- Problem-Solving Skills
- Behavior Management Systems
- Time Management
- Motivational Leadership
- Safety Awareness
- Sales Development
- Inventory Control
- Client Account Management
- Order Processing
Timeline
Director of Youth Engagement
Camp Fire Sunshine Council
05.2023 - Current
8th Grade Teacher
Lakeland Christian Preparatory School
04.2022 - Current
Sports Conference Coordinator
Lakeland Christian Preparatory School
04.2022 - Current
Security Advisor
Defenders/ADT
05.2020 - 10.2020
Store Manager
Red Top Trading Post
05.2016 - 05.2020
Bachelor of Business (In Progress) -
Southeastern University
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