Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Jason Robert Gumawid

Abilene,TX

Summary

Dedicated professional with proven customer service skills and a strong ability to multitask in fast-paced environments. Consistently recognized for delivering high-quality work under pressure while adapting to changing circumstances. Proficient in various software applications, demonstrating excellent technical capabilities and time management. Committed to contributing to team success and achieving organizational objectives.

Overview

7
7
years of professional experience

Work History

Professional Dungeon Master

Self Employed
Abilene, Texas
01.2020 - Current
  • Identified customer needs to elevate satisfaction levels and resolve product issues.
  • Utilized advanced technical expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning initiatives.
  • Engaged customers through effective interpersonal skills, fostering positive interactions.
  • Contributed innovative solutions that enhanced team performance and project outcomes.
  • Prioritized tasks efficiently, consistently achieving service goals.
  • Employed various software tools to streamline processes and optimize performance.
  • Collaborated with diverse coworkers to address service-related challenges.

Head Learning Coach

Red Robin
Abilene, TX
03.2018 - Current
  • Introduced innovative strategies that significantly enhanced team performance and outcomes.
  • Collaborated with diverse teams to resolve product-related issues and achieve objectives.
  • Resolved customer problems through knowledgeable and friendly service, promoting high satisfaction.
  • Identified customer needs promptly, leading to efficient service delivery.
  • Organized and prioritized tasks to meet service goals effectively.
  • Provided exceptional face-to-face and phone service to all customers.
  • Engaged customers using effective interpersonal skills to foster positive interactions.
  • Mentored peers on customer service techniques, enhancing teamwork and collaboration.

Bar Manager

The Local
Abilene, Texas
11.2022 - 01.2025
  • Managed bar operations to ensure efficient service and customer satisfaction.
  • Trained staff in cocktail preparation and customer service techniques.
  • Developed seasonal drink menus to diversify guest offerings.
  • Oversaw inventory management for optimal stock control and ordering.
  • Implemented training programs to enhance staff performance and knowledge retention.
  • Coordinated special events, including private parties and themed nights.
  • Ensured compliance with health and safety regulations across all activities.
  • Fostered positive work environment to strengthen team collaboration.

Education

Some College (No Degree) - Education

Cisco College
Abilene, TX

Skills

  • Customer service and support
  • Conflict resolution
  • Event coordination
  • Inventory management
  • Data analysis
  • Social perceptiveness
  • Public speaking
  • Technical troubleshooting
  • Communication skills
  • Decision-making
  • Basic math proficiency
  • Dependability and reliability
  • Analytical thinking
  • Organizational skills
  • Multitasking abilities
  • Problem resolution strategies
  • Project planning and execution
  • Creative problem solving
  • Employee mentoring and coaching
  • Interpersonal engagement
  • Team collaboration
  • Staff training and development
  • Customer engagement strategies
  • Time management expertise
  • Team building initiatives
  • Documentation and reporting
  • Employee onboarding processes
  • Partnership development strategies
  • Verbal and written communication
  • Performance evaluations and feedback techniques
  • Shift scheduling management
  • Task delegation skills
  • Goal setting methodologies
  • Sales techniques

Affiliations

  • Runs Dungeons and Dragons games professionally but also recreationally pro bono.
  • Enjoys reading books of all sorts from historical fiction to scientific journals
  • Plays chess regularly with friends
  • Enjoys playing music as both a vocalist and a violinist / violist
  • Studying Spanish,French, and German as a hobby but also to further my career and communication skills

Accomplishments

  • Been recognized region/company wide as an exemplary Head Learning Coach
  • Been Employee of The Month several times for leadership skills and reaching quarterly targets

Timeline

Bar Manager

The Local
11.2022 - 01.2025

Professional Dungeon Master

Self Employed
01.2020 - Current

Head Learning Coach

Red Robin
03.2018 - Current

Some College (No Degree) - Education

Cisco College

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