Jason Underwood
Brooker
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Deli Clerk
Southwest Georgia Oil
02.2026 - Current
- Prepared deli products following food safety and health regulations.
- Assisted customers with product selection and provided recommendations.
- Maintained cleanliness and organization of deli area to ensure efficiency.
- Operated slicing machines and scales to ensure accurate portioning of meats and cheeses.
- Stocked and rotated products to minimize waste and maintain freshness.
- Collaborated with team members to fulfill customer orders in a timely manner.
Senior Software Quality Analyst
Digital Dream Forge
04.2021 - 08.2025
- Led quality assurance initiatives to enhance software reliability and performance.
- Developed comprehensive test plans and strategies for complex software applications.
- Collaborated with development teams to identify, document, and resolve software defects.
- Conducted rigorous manual and automated testing using industry-standard tools and frameworks.
- Mentored junior analysts in quality assurance methodologies and best practices.
- Implemented performance benchmarks, enabling accurate assessment of software stability and reliability under various load conditions.
- Documented testing procedures for developers and future testing use.
Fuel Clerk
Kroger
11.2019 - 11.2022
- Operated fuel pumps and processing systems to ensure efficient service.
- Assisted customers with transactions and inquiries, enhancing overall satisfaction.
- Trained new staff on safety procedures and operational protocols for fuel handling.
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
- Increased productivity by multitasking between cashier duties and attending to customers at the fuel pumps.
Deli Clerk
Kroger
11.2019 - 11.2022
- Engaged in cross-training to support various roles within the deli department.
- Monitored inventory levels and communicated needs for restocking supplies.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Assistant Store Manager
Dollar General Market
12.2018 - 09.2019
- Supervised daily operations to enhance team performance and customer service standards.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Trained and mentored staff on sales techniques and store policies to improve service quality.
- Coordinated staff scheduling to maintain adequate coverage during peak hours, enhancing efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Acting Store Manager
Burger King
05.2017 - 04.2018
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Managed inventory levels, optimizing supply chain processes to reduce waste.
- Trained and mentored staff on customer service excellence and operational procedures.
- Implemented promotional strategies, enhancing customer engagement and sales performance.
- Developed schedules for team members, ensuring optimal staffing during peak hours.
- Conducted regular performance evaluations, fostering professional growth among employees.
- Enhanced store appearance through effective merchandising techniques and cleanliness standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Deli Clerk
Publix
10.2013 - 11.2016
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
Firefighter/Security Officer
Whelan Security
12.2011 - 03.2013
- Responded to emergency calls, executing fire suppression and rescue operations efficiently.
- Conducted regular safety inspections and equipment maintenance to ensure operational readiness.
- Collaborated with team members to develop and implement effective firefighting strategies during incidents.
- Trained new recruits on firefighting techniques, safety protocols, and equipment usage.
- Assessed hazards and developed action plans to mitigate risks in emergency situations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Monitored premises to prevent theft, vandalism, and unauthorized access.
- Conducted regular patrols to ensure safety and security of assigned areas.
- Trained new security staff on protocols and emergency response procedures.
- Patrolled and monitored premises in company vehicle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Education
Bachelor of Science - Philosophy
Middle Tennessee State University
Murfreesboro, TNSkills
- Report writing
- CCTV monitoring
- Superior customer service
- Access control
- Emergency response
- Patrol operations
- Security screenings
- Conflict de-escalation
- Visitor tracking
- Document management
- Time management
- Telephone skills
- Data entry
Timeline
Deli Clerk
Southwest Georgia Oil
02.2026 - Current
Senior Software Quality Analyst
Digital Dream Forge
04.2021 - 08.2025
Fuel Clerk
Kroger
11.2019 - 11.2022
Deli Clerk
Kroger
11.2019 - 11.2022
Assistant Store Manager
Dollar General Market
12.2018 - 09.2019
Acting Store Manager
Burger King
05.2017 - 04.2018
Deli Clerk
Publix
10.2013 - 11.2016
Firefighter/Security Officer
Whelan Security
12.2011 - 03.2013
Bachelor of Science - Philosophy
Middle Tennessee State University