Jasper Garza
Spokane
Summary
Dedicated and customer-oriented professional with 8+ years of experience in the grocery business. Seeking a challenging position in a reputable organization where I can utilize my extensive knowledge of grocery store operations, excellent customer service skills, and leadership abilities to contribute to the company’s success.
Overview
9
9
years of professional experience
Work History
Disputes and Fraud
Umpqua Bank
Spokane, WA
02.2024 - 07.2024
- Analyzed transaction data to identify patterns and detect fraudulent activities.
- Collaborated with cross-functional teams to enhance fraud detection protocols.
- Conducted thorough investigations into suspicious claims, maintaining compliance standards.
- Resolved customer disputes by analyzing account history and transaction records.
- Analyzed trends in disputes to identify root causes and recommend strategic solutions.
- Coordinated with legal teams to ensure compliance during complex dispute cases.
Bank Teller
STCU (Spokane Teachers Credit Union)
Spokane
10.2023 - 02.2024
- Processed customer transactions accurately and efficiently, ensuring high levels of service quality.
- Assisted clients with account inquiries, enhancing customer satisfaction through effective communication.
- Managed cash drawer operations, maintaining accuracy in daily reconciliations and balance checks.
- Educated customers on financial products, contributing to informed decision-making and improved account usage.
Assistant Store Manager
Rite Aid
Spokane, WA
01.2023 - 10.2023
- Support the Store Manager in overseeing daily store operations, including inventory management, sales tracking, and employee scheduling.
- Lead a team of 13 employees, providing guidance, training, and performance feedback to ensure exceptional customer service.
- Implemented effective merchandising strategies to optimize product placement and drive sales, develop plans and strategies to increase revenue.
- Assist in maintaining accurate inventory levels, conducting regular audits, and minimizing stock discrepancies.
- Collaborate with cross-functional teams to execute promotional campaigns, contributing to increased customer engagement and loyalty.
- Resolved customer complaints and concerns in a professional and timely manner, ensuring customer satisfaction.
3rd Manager
Yokes Fresh Market
Spokane, WA
01.2022 - 01.2023
- Assisted the assistant store manager and store manager in overseeing daily store operations, including inventory management, staff scheduling, and customer service.
- Trained and supervised a team of 15+ employees along with overall store staff not listed as store management, ensuring compliance with company policies and maintaining high-quality standards.
- Implemented effective merchandising strategies, resulting in increased sales by 20% within one year.
- Resolved customer complaints and inquiries promptly, ensuring customer satisfaction and loyalty.
- Assisted in developing an overall store budget along with traveling to newly acquired stores over in montana to help with resets and transitions.
- Conducted regular performance evaluations and provided constructive feedback to team members.
4th Manager
Yokes Fresh Market
Spokane, WA
01.2021 - 01.2022
- Managed and supervised the store, including ordering, stocking, and maintaining inventory levels.
- Trained and mentored new employees on store policies, procedures, and customer service standards.
- Oversaw 40+ employees on site
- Collaborated with vendors to negotiate pricing and promotions, resulting in improved profitability.
- Developed and implemented effective strategies to optimize product placement and increase sales.
- Ensured compliance with safety and sanitation regulations, maintaining a clean and organized department.
- Audited self checkout machines and lottery kiosks, recreated tills for cashiers the next day and did nightly safe audits.
Guest Service Rep/Assistant
Yokes Fresh Market
Spokane, WA
01.2019 - 01.2021
- Assisted the Guest Service Manager in overseeing and managing the front-end operations, including cashiers, customer service, and customer checkout process.
- Trained, mentored, and supervised a team of 5 employees, ensuring excellent customer service standards and productivity.
- Resolved guest complaints and inquiries promptly, maintaining a high level of customer satisfaction and retention.
- Implemented and enforced company policies and procedures related to cash handling, refunds, and returns.
- Conducted regular performance evaluations, provided constructive feedback, and recognized top performers. Operated a USPS postal machine that allowed us to ship out packages and letters at the customer’s request.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
Cashier
Yokes Fresh Market
Spokane, WA
10.2018 - 02.2019
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner.
- Operated cash register accurately, handling cash, credit cards, and electronic payments efficiently.
- Resolved customer concerns and complaints, escalating issues to management when necessary.
- Balanced cash drawer at the end of each shift, ensuring accuracy and proper documentation.
- Maintained a clean and organized checkout area, restocking bags, and supplies as needed.
Bagger
Yokes Fresh Market
Spokane, WA
01.2016 - 01.2018
- Bagged groceries and assisted customers with packing and carrying their purchases.
- Ensured the proper handling and packaging of fragile items, perishables, and heavy items.
- Maintained cleanliness and organization at the bagging area to provide a pleasant shopping experience.
- Collaborated with cashiers to ensure smooth and efficient customer checkout.
- Responded to customer inquiries and provided friendly and helpful service.
Education
High School Diploma -
North Central High School
Spokane, WA01-2017
Skills
- Excellent customer service and interpersonal skills
- Strong knowledge of grocery store operations and merchandising
- Proficient in inventory management and ordering systems
- Leadership and team management abilities
- Exceptional problem-solving and decision-making skills
- Excellent communication and organizational skills
- Ability to work in a fast-paced and dynamic environment
Timeline
Disputes and Fraud
Umpqua Bank
02.2024 - 07.2024
Bank Teller
STCU (Spokane Teachers Credit Union)
10.2023 - 02.2024
Assistant Store Manager
Rite Aid
01.2023 - 10.2023
3rd Manager
Yokes Fresh Market
01.2022 - 01.2023
4th Manager
Yokes Fresh Market
01.2021 - 01.2022
Guest Service Rep/Assistant
Yokes Fresh Market
01.2019 - 01.2021
Cashier
Yokes Fresh Market
10.2018 - 02.2019
Bagger
Yokes Fresh Market
01.2016 - 01.2018
High School Diploma -
North Central High School