Summary
Overview
Work History
Education
Skills
Timeline
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Jasper Rokosky

Columbus,OH

Summary

Proven leader in client relationship management and SME (subject matter expert) in new hire classroom, I excel at JPMorgan Chase by enhancing customer service protocols and spearheading new hire training, boosting department efficiency. My adeptness in training and client retention strategies has consistently driven business growth, evidenced by surpassing KPI targets, and fostering team development.

Overview

16
16
years of professional experience

Work History

Merchant Disputes

JPMorgan Chase
Columbus, OH
11.2023 - Current
  • Subject Matter Expert on Team Green as of April 1, 2024.
  • Subject Matter Expert for New Hire Classroom as of August 2024.
  • Investigated disputes between customers and merchants regarding billing issues and fraudulent charges.
  • Provided customer service to credit card holders by answering their questions and resolving their complaints.
  • Recommended improvements to existing processes that would improve efficiency within the department.
  • Served as a resource for colleagues who had questions about policies or procedures related to credit card disputes.
  • Participated in training sessions designed to stay up to date on relevant laws governing the banking industry.
  • Managed multiple projects simultaneously while meeting deadlines set by management.
  • Promoted to Representment in July 2024.

Brand Ambassador Team Lead

Trig Inc
Columbus, OH
04.2023 - 10.2023
  • Recruiting and training new Brand Ambassadors to join the team.
  • Leading and managing a team of brand ambassadors to ensure the successful execution of events.
  • Maximizing sales opportunities by providing customers with information about products and services being promoted.
  • Organized and carried out promotional events, set up and tore down event sites, and interacted with customers.
  • Increased client profits by establishing strong brand representation through face-to-face marketing.
  • Promoted a positive company image through superior customer service experiences.

Licensed Insurance Producer

Physicians Mutual Insurance
Columbus, OH
11.2021 - 10.2023
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Exceeded assigned sales and retention targets each quarter by upselling insurance products.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Achieved repeat business and referrals through personalized services.
  • Prepared quotes for clients based on their individual requirements.
  • Researched underwriting guidelines to determine eligibility for specific products or services.
  • Educated customers about the different types of available insurance policies and their benefits.
  • Participated in industry conferences and seminars to stay updated with the latest trends in the market.

Home Health Aide

Living in Family Environments
Gahanna, OH
06.2009 - 04.2022
  • Manager for multiple households and clients.
  • Created a shift schedule for the team, trained new hires, and budgeted household finances.
  • Participated in developing individualized care plans based on medical orders and assessments.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Engaged patients in recreational activities such as reading books or playing games.
  • Administered medications as instructed by physician or nurse practitioner.

Education

Some College (No Degree) - American History

The Ohio State University
Columbus, OH

Skills

  • New Agent Training
  • Client Relationship Management
  • Client Retention
  • Team Training and Development
  • Adaptability
  • Problem-solving
  • Business development
  • Process improvement

Timeline

Merchant Disputes

JPMorgan Chase
11.2023 - Current

Brand Ambassador Team Lead

Trig Inc
04.2023 - 10.2023

Licensed Insurance Producer

Physicians Mutual Insurance
11.2021 - 10.2023

Home Health Aide

Living in Family Environments
06.2009 - 04.2022

Some College (No Degree) - American History

The Ohio State University

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Jasper Rokosky