JASPER STRONG
Nashville,TN
Summary
Committed to displaying customer satisfaction by providing exceptional service and enthusiastic support. Proficient in utilizing customer service best practices and exploring different solutions to address customer needs effectively and uniquely.
Overview
13
13
years of professional experience
Work History
TikTok Shop Live Host
Iffert Media
05.2024 - Current
- Increased sales and customer satisfaction through personalized servicing.
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Remained animated and enthusiastic during live sales events.
Classroom Assistant
West End Middle School
08.2023 - Current
- substituted full classes in teacher's absence
- Assisted teachers with classroom management to maintain positive learning environment.
- Supervised lunch periods and recess times.
- Aided students individually or in small groups, reinforcing material taught by the teacher.
- Established positive relationships with students, fostering a supportive and inclusive classroom and overall school community.
- assisted with after-school care
Receptionist
CBD College (Community-Based Development)
06.2019 - 06.2020
- Screens phone calls for all departments including admissions and professors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Manages various student affairs as well as hosting student events.
- Confirmed appointments, communicated with clients, and updated client records.
- Handles diplomas and transcripts for graduates.
- Answered central telephone system and directed calls accordingly.
Home Goods Specialist
Urban Outfitters, Inc.
11.2016 - 08.2019
- Greeted customers entering store and responded promptly to customer needs and inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
Production Assistant
Trinity Broadcast Network, JUCE.TV
01.2016 - 05.2016
- Set-up and oversaw greenroom host for guests.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Reviewed program writing.
- Operated cameras for mini-series TV show tapings.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
Hardlines Sales Associate
Goodwill
06.2011 - 08.2015
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in training new hires.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Science - Communication Studies
Trevecca Nazarene University
Nashville, TN05.2016
Skills
- Customer Service
- Multitasking proficiency
- Team player mentality
- Item promotion
- Flexible and Adaptable
- Reliable and Trustworthy
- Guest Engagement
- Phone etiquette
- Strong communication skills
- Eye for detail
- Proficient typing skills
Hobbies
Entertainer, Childcare, Petcare, Cooking, Blogging, Podcasting, Actor, Vocalist, Dancer, Thrifter, Live Music Attendee, Traveler, and Explorer.
Timeline
TikTok Shop Live Host
Iffert Media
05.2024 - Current
Classroom Assistant
West End Middle School
08.2023 - Current
Receptionist
CBD College (Community-Based Development)
06.2019 - 06.2020
Home Goods Specialist
Urban Outfitters, Inc.
11.2016 - 08.2019
Production Assistant
Trinity Broadcast Network, JUCE.TV
01.2016 - 05.2016
Hardlines Sales Associate
Goodwill
06.2011 - 08.2015
Bachelor of Science - Communication Studies
Trevecca Nazarene University