Jasquel Spicer
Atlanta,GA
Summary
Personable and dedicated Customer Service Representative with 3+ years in the Customer Service/Administrative industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.
Overview
3
3
years of professional experience
Work History
Teacher's Assistant
Fort Valley State University
Fort Valley, GA
09.2022 - Current
- Provided friendly customer service to students and staff across the university resulting in a 35% increase in enrollment in class.
- Engaged one-on-one with students in both the classroom and extracurricular settings, resulting in improvements of more than 20% in their grades
- Maintained diligent records, and processed quarterly report cards for 135 students.
- Provided friendly customer service to students and staff across the university resulting in a 35% increase in enrollment in class.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration
Customer Service Associate
Home Depot
Snellville, GA
09.2020 - 09.2021
- Promptly handled an average of 50 customer inquiries and complaints per day with a 98% customer satisfaction rate.
- Increased average customer order size for new customers by 15% by understanding needs and recommending the right products.
- Maintained up-to-date customer records in HubSpot CRM while interacting with customers across phone and in person.
- Developed relationships with key clients through regular contact and follow-up communication.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Education
BBA Human Recourses -
Fort Valley State University
Skills
- Typing 45 WPM
- Microsoft Office Expertise
- Professional Telephone Demeanor
- CRM Software
- Inbound and Outbound Calling
- Complaint Resolution
- Positive and Professional
- High-Energy Attitude
- Active Listening
Accomplishments
- Captain of the #1 Track Team in High School
- Deans List at my current University
- Awarded the MVP of the Customer Service Department at Home Depot
- Brought in over 100 new customers that signed up for the Pro Sales program in a 3 month span.
Timeline
Teacher's Assistant
Fort Valley State University
09.2022 - Current
Customer Service Associate
Home Depot
09.2020 - 09.2021
BBA Human Recourses -
Fort Valley State University