Hi, I’m
Jassmine De La Cruz
Vacaville,CA
Summary
As a dedicated Dispatch Coordinator, I pride myself on enhancing customer satisfaction and streamlining dispatch efficiency, with creating innovative scheduling systems and optimizing routes, I'm passionate about finding solutions that make everyone's day a little easier. I thrive in collaborative environments and believe that active listening is key to understanding both team needs and customer expectations. My strong problem-solving skills and clear communication help ensure that operations run smoothly and that we meet our performance goals together. I'm excited about the opportunity to contribute to a dynamic team.
Overview
8
years of professional experience
Work History
Advanced Plumbing Heating and Air
Dispatcher Coordinator
05.2024 - Current
Job overview
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
Right Now Air and Solar
Dispatch Manager
02.2023 - 02.2024
Job overview
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
Perfect Star Heating and Air Conditioning
Lead Customer Service Representative
11.2019 - 01.2023
Job overview
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Maintained membership database, ensuring that all information was current and accurate.
Education
Armijo Hight School, Fairfield, CA
High School Diploma
06.2017
Skills
- Computer Skills
- Active Listening
- Route Planning
- Dispatch Software Familiarity
- Problem-solving abilities
- Call center experience
- Microsoft Applications
- Payment Processing
- Verbal and written communication
- Document Preparation
- Schedule Management
Timeline
Dispatcher Coordinator
Advanced Plumbing Heating and Air
05.2024 - Current
Dispatch Manager
Right Now Air and Solar
02.2023 - 02.2024
Lead Customer Service Representative
Perfect Star Heating and Air Conditioning
11.2019 - 01.2023
Armijo Hight School
High School Diploma
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