Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

LeDarius Walker

Memphis,TN

Summary

Dispatcher Coordinator with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. Reliable Dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in E commerce practices and compliance requirements. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

Dispatcher Coordinator

On Track, Inc
Memphis, TN
08.2022 - Current
  • Supervised driver dispatching, route planning and vehicle tracking for over [Number] drivers.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Identified locations and needs of callers to accurately send assistance.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Tracked changes in computer system to keep records current and accurate.
  • Investigated and resolved customer and vendor issues to retain business.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Recorded results of service calls to create report summaries for senior management.

Independant Contracture Deilvery Driver

On Track, Inc
Memphis, TN
10.2022 - 02.2023
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Supervised driver dispatching, route planning and vehicle tracking for over [Number] drivers.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Managed daily delivery and work schedules to maximize coverage.
  • Identified locations and needs of callers to accurately send assistance.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.

Lead Warehouse Sorter

On Track, Inc
Memphis, TN
03.2022 - 08.2022
  • Pulled merchandise to fulfill orders to specification.
  • Reported damaged products or safety hazards to immediate supervisor.
  • Conducted inventory transactions using scanner gun.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Prepared inventory for shipment by attaching tags and labels.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Notified supervisors or other relevant personnel of test or production issues.
  • Identified production concerns and worked with supervisors to understand and remedy situations.
  • Made adjustments to equipment or calibrated instruments to required tolerances.
  • Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels.

Education

Associate of Science - Accounting

CTU ONLINE
Colorado Springs, CO
08.2022

High School Diploma -

Penn Hills Senior High School
Pittsburgh, PA
02.2021

Skills

  • Delivery Procedures
  • Monitoring Field Personnel
  • Processing Orders
  • Service Planning
  • Adjusting Routes
  • Improving Operations
  • Critical Thinker
  • Data Entry
  • Delegating Work
  • Training New Hires
  • Customer Relationship Management
  • Schedule Coordination
  • Coordinating Urgent Deliveries
  • Basic Math
  • Reliable & Trustworthy
  • Flexible Schedule
  • Relationship Building
  • Fluent in Spanish
  • Team Management
  • Computer Skills
  • First Aid/CPR
  • People Skills
  • Microsoft Office
  • Maintenance & Repair
  • Critical Thinking
  • Conflict Resolution
  • Good Work Ethic
  • Problem Resolution
  • Team Building
  • Supervision & Leadership
  • Data Management
  • Friendly, Positive Attitude
  • Customer Service
  • Organizational Skills
  • Planning & Organizing
  • Active Listening
  • Training & Development
  • PPE Use

Languages

Spanish
Elementary

Accomplishments

  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.

Timeline

Independant Contracture Deilvery Driver

On Track, Inc
10.2022 - 02.2023

Dispatcher Coordinator

On Track, Inc
08.2022 - Current

Lead Warehouse Sorter

On Track, Inc
03.2022 - 08.2022

Associate of Science - Accounting

CTU ONLINE

High School Diploma -

Penn Hills Senior High School
LeDarius Walker