Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
SPARTAN PRINTING
Lansing
01.2022 - Current
Assisted customers with a warm and professional attitude
Interacted with customers through in person, over phone and email.
Kept records of customer complaints
Booked appointments
Took inventory
Sales experience
Printing press experience
Truck Driver Chauffeurs
FedEx Ground(Contracted through Kass Inc)
Lansing
11.2020 - Current
Coordinated timely pickups and deliveries of packages to meet customer expectations.
Addressed customer inquiries about deliveries promptly and accurately.
Communicated effectively with dispatchers regarding route changes and delays.
Loaded and unloaded truck efficiently.
Inspected truck before and after trips, ensuring all safety regulations were followed.
Conducted pre-trip inspections to ensure vehicle safety and compliance.
Followed all safety regulations during loading and unloading processes.
Learned and practiced safe driving techniques to avoid accidents.
Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Maintained accurate records of shipments and deliveries.
Assisted in training new drivers on company policies and procedures.
Medical Assistant(CCMA)
Clinton County Medical Center
Saint Johns
12.2014 - 03.2018
Measured vital signs accurately in patient care settings
Managed administrative tasks to support smooth clinic operations
Scheduled patient appointments and provided reminders to enhance attendance
Documented comprehensive patient history during medical evaluations
Reviewed and revised care plans to ensure alignment with patient needs
Executed various administrative tasks to support office efficiency
Customer Service Representative at Partner veterinary emergency and specialty centerCustomer Service Representative at Partner veterinary emergency and specialty center