Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jaszmin Donald

Tukwila

Summary

To secure a leadership position in warehouse operations, utilizing my critical thinking, organizational, and problem-solving skills to enhance productivity and drive success for my employer and team.

I am excited to apply for the Warehouse/ Logistics Management position. As a self motivated leader with a positive outlook on business operations, I bring critical thinking, problem-solving, and multitasking expertise that aligns with the role's demands. I am confident that my skills and experience will contribute to the success of your organization. Throughout my career, I have demonstrated strong leadership and customer service skills. In my current role as Operations Manager at Mercer Medical LLC, I oversee daily productivity, train staff on compliance protocols, and manage inventory operations while fostering a collaborative team environment. My ability to resolve conflicts and implement positive communication has consistently resulted in a harmonious workplace. Beyond operational expertise, I excel in relationship-building, whether addressing customer concerns or mentoring employees. My adaptability and commitment to continuous growth are evident in my professional achievements and ongoing volunteer work with the Special Olympics Washington, where I support adults with autism. I am eager to leverage my transferable skills and leadership abilities to make a meaningful impact at your organization. Thank you for considering my application. I would welcome the opportunity to discuss how I can contribute to your team's success.

Overview

19
19
years of professional experience

Work History

Operations Manager

Mercer Medical LLC
Tukwila
11.2016 - 11.2025
  • Train employees on compliance regulations and warehouse procedures.
  • Manage daily productivity, inventory, and quality control, including refrigerated items.
  • Conduct quarterly inventory audits and prepare detailed reports.
  • Collaborate with external organizations, such as Mainstay, to schedule volunteer shifts for autistic adults.
  • Lead weekly training sessions on equipment, policies, and new inventory.
  • Managed inventory systems for medical supplies and equipment.
  • Trained new employees on operational procedures and safety protocols.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

Warehouse Associate

Mercer Medical LLC
Tukwila
06.2015 - 11.2016
  • Processed international shipments and managed returns.
  • Performed inventory control, loading/unloading, and packaging of chemical and refrigerated items.
  • Utilized FedEx, UPS, USPS, and DHL software to manage drop-ship and international orders.
  • As a Warehouse Order Picker, work independently to compile and ship orders.
  • Progress in your warehouse career to increasingly more independent and advanced roles.
  • Get certified on multiple pieces of industrial equipment, such as a Forklift.
  • Contribute to our industry-leading warehouse safety record.

Customer Service Representative

United Parcel Services (UPS)
Auburn
08.2010 - 05.2015
  • Processed customer orders and requests, ensuring timely workflow organization.
  • Acted as a product picker as needed and maintained consistent client communication.
  • Coordinated with warehouse teams to ensure timely dispatch of packages.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Oversaw daily warehouse operations and ensured adherence to safety protocols.
  • Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
  • Used computer and company software to enter shipment and inventory records.
  • Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
  • Maintained compliance with OSHA regulations in regards to workplace safety standards.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

Assistant Manager

Safeway
Seattle
03.2007 - 07.2010
  • Managed inventory, supervised night stock, and supported general management operations.
  • Supervised daily operations in the grocery department for optimal efficiency.
  • Coordinated inventory management and restocking processes for various departments.
  • Managed customer service inquiries and complaints in a timely manner.

Education

Biology Major -

Paine College
Augusta, GA

Skills

  • Warehouse operations
  • Inventory management
  • Shipping
  • NetSuite
  • UPS WorldShip
  • RF Scanners
  • Yardi
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Training
  • Supervising
  • Mentoring
  • Conflict resolution
  • Team building
  • Communication
  • Issue resolution
  • Client relationship management
  • Data entry
  • General office software
  • Production reporting
  • Adaptability
  • Analytical thinking
  • Attention to detail
  • Initiative-driven

References

Available upon request.

Timeline

Operations Manager

Mercer Medical LLC
11.2016 - 11.2025

Warehouse Associate

Mercer Medical LLC
06.2015 - 11.2016

Customer Service Representative

United Parcel Services (UPS)
08.2010 - 05.2015

Assistant Manager

Safeway
03.2007 - 07.2010

Biology Major -

Paine College
Jaszmin Donald