Jatajzia Jackson
Avondale,US
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE EXPERIENCE 2 (CONTRACT)
Conduent
London, KY
10.2024 - 01.2026
- Act as a liaison to other units. Streamlined budget verification processes, enhanced accuracy, and reduced processing time
- Coordinated with cross-functional teams to efficiently manage case assignments, ensured timely processing and adherence to compliance standards.
- Conducted thorough interviews to gather client data, enabled tailored assistance for SNAP benefits, and fostered positive client relationships.
- Processed client onboarding procedures, resulting in noticeable gains in satisfaction and faster service delivery.
- Monitored reviews and prepares reports
FRAUD SPECIALIST
Discover card
Avondale, AZ
06.2021 - 09.2024
- Administered the replacement of lost, stolen, or compromised credit cards
- Made outbound calls, verified flagged transactions, and performed caller authentication.
- Collaborated with cross-functional teams to enhance fraud detection systems, fostering a culture of vigilance and accountability.
- Completed fraud reports when unauthorized account activity is confirmed.
- Reported accounts as fraud and managed risk and customer-impacting issues.
- Ensured follow-up or escalation of accounts based on call outcomes.
COMMUNITY COURT NAVIGATOR (GRANT)
Southwest Behavioral Health Services
Phoenix, AZ
07.2020 - 06.2021
- Maintained a caseload and records in a highly organized and confidential fashion
- Provided recommendations to Attorneys, Judges, Prosecution, and Public Defenders about release as well as supportive services in the community
- Provided accurate and thorough documentation of cases, adhering to legal and company standards
- Coordinated transportation for individuals released from custody
- Conducted in-depth assessments of client needs, enabling tailored recommendations that improved access to community resources.
- Fostered partnerships with local service providers, facilitating seamless transitions for individuals reintegrating into the community.
- Provided compassionate support to clients, fostered trust and encouraged their engagement in available services.
- Developed comprehensive investigative reports, effectively influencing court decisions and advocating for client needs.
PATIENT CARE TECHNICIAN
Atlas Homecare
Layton, UT
06.2018 - 06.2020
- Organized the client's schedule and coordinated appointments
- Monitored client progress and documented changes, allowing for timely interventions and adjustments to care plans.
- Coordinated with healthcare professionals to ensure comprehensive care, facilitating effective communication and shared objectives.
- Assisted clients with daily living skills, fostering independence and enhancing their quality of life.
- Medical terminology
- Monitored client progress and documented changes, enabling timely interventions that improved overall care outcomes.
- Scheduled and transported clients to appointments and court, optimizing logistics for improved punctuality and satisfaction.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH03-2027
Dental Certificate - Dental Assistant
Unity Dental
Phoenix, AZ09-2023
High School Diploma -
Clearfield High School
Clearfield, UT05-2017
Skills
- Leadership
- Client Intake, Assessment & Interviewing
- Court & Legal Documentation
- Customer Service
- Data Entry & Records Accuracy
- Investigations
- Time Management & Multitasking
- Professional Communication (Written & Verbal)
- SNAP Benefits Processing & Eligibility
Customer Service & Call management (High Volume
Timeline
CUSTOMER SERVICE EXPERIENCE 2 (CONTRACT)
Conduent
10.2024 - 01.2026
FRAUD SPECIALIST
Discover card
06.2021 - 09.2024
COMMUNITY COURT NAVIGATOR (GRANT)
Southwest Behavioral Health Services
07.2020 - 06.2021
PATIENT CARE TECHNICIAN
Atlas Homecare
06.2018 - 06.2020
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Dental Certificate - Dental Assistant
Unity Dental
High School Diploma -
Clearfield High School