Desired Job Title
Customer Service RepresentativeSuite AttendantServerWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Chicago, IL, USChicago, IL
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Jatara Jones
Customer Service
Chicago,IL
Work Preference
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Chicago Transit Authority, CTA
Chicago, IL
04.2013 - 05.2026
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Suite Attendant
Embassy Suite Hotel
Chicago, IL
03.2009 - 09.2011
- Maintained cleanliness and organization of suites to ensure guest satisfaction.
- Collaborated with housekeeping team to streamline cleaning processes and enhance efficiency.
- Assisted in inventory management of cleaning supplies, ensuring availability for daily operations.
- Provided exceptional customer service by addressing guest inquiries and requests promptly.
- Managed inventory of suite amenities, coordinating with housekeeping and maintenance staff to replenish supplies as needed.
- Implemented personalized touches for VIP guests, enhancing overall satisfaction and fostering customer loyalty.
- Displayed strong attention to detail while conducting daily room inspections, identifying any issues or discrepancies for immediate resolution.
- Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.
Server
Fox & Obel
Chicago, IL
02.2007 - 12.2008
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and retention.
- Collaborated with kitchen staff to streamline order delivery and enhance dining experience.
- Trained and mentored new servers in menu knowledge and service protocols.
- Implemented efficient table management strategies to optimize seating and reduce wait times.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Improved dining experience by providing prompt, attentive service to guests.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Education
High School Diploma -
Dunbar Vocational Career Academy
Chicago, IL06-2006
Associate of Arts - Psychology
Harry S. Truman
Chicago, IL06-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Follow-up skills
- Documentation
- Data collection
- Building rapport
Accomplishments
Recognized as employee of the month on several occasions and received recognition for perfect attendance and positive feedback from various customers.
Timeline
Customer Service Representative
Chicago Transit Authority, CTA
04.2013 - 05.2026
Suite Attendant
Embassy Suite Hotel
03.2009 - 09.2011
Server
Fox & Obel
02.2007 - 12.2008
Associate of Arts - Psychology
Harry S. Truman
High School Diploma -
Dunbar Vocational Career Academy