Jatavia IDLEBIRD
Houston,TX
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Bring 13 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Focused Officer/Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
Elevance Health
08.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Detention Officer
Harris County Sheriff Office
01.2010 - 08.2023
- Maintain courteous and friendly attitude when interacting with customers in constant changing environment.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Strive to exceed overall performance goals of our organization.
- Interacts with customers via telephone and/or e-mail to assist with variety of customer inquiries and issues.
- Elicits and records customer information and inquiries using computerized system.
- Stays up-to-date with current and emerging communications and entertainment technologies for both our Company and outside agencies.
- Demonstrates ability to establish and maintain effective relationships with customers building rapport with customer, supporting, reassuring, and educating officers/public.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Maintained open communication by presenting regular updates on project status to customers.
Education
Some College (No Degree) - Computer Science And Programming
DeVry University
Houston, TXLife, Health, And Accidental Insurance
Xcel Solutions
12.2023
Certification - Basic Peace Officer Course
University of Houston - Downtown
Houston, TX09.2011
High School Diploma -
Aldine High School
Houston, TX06.2009
Skills
- Maintain Records
- Critical Thinking
- Crisis Intervention
- Conflict De-Escalation
- Administration and Management
- Staff Training
- Process Improvement
- Microsoft Access
- Sales and Marketing
- Strategic Planning
- Quality Assurance and Control
- Conflict Management
Timeline
Customer Care Representative
Elevance Health
08.2023 - Current
Detention Officer
Harris County Sheriff Office
01.2010 - 08.2023
Some College (No Degree) - Computer Science And Programming
DeVry University
Life, Health, And Accidental Insurance
Xcel Solutions
Certification - Basic Peace Officer Course
University of Houston - Downtown
High School Diploma -
Aldine High School
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