Jatavia Maples
South Bend,IN
Summary
Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.
Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Conduent
South Bend
02.2022 - 12.2023
- I was a Eligibility specialist my duties were to input data search through different information to get someone answers they need
Call Center Representative
Press Ganey
South Bend
02.2021 - 01.2022
- I was a customer service rep so I called and questioned people about their most recent hospital stay
General Laborer
CTDI COMMUNICATIONS TEST DESIGN
South Bend
01.2020 - 11.2020
- I was quality control which was I checked the cable boxes cleaned them and made sure they were ready to ship
Education
Some college - Pharmacy Technician
Ross Medical Education Center-Bowling Green
Remote08.2024
High school or equivalent -
Rise up academy
South Bend, IN01.2019
Skills
- Efficient
- Qualified
- Neat
- Teamwork
- Fast learner
- Food Preparation
- Kitchen Experience
- Food Service
- Dietary Aide Experience
- Meal Preparation
- Warehouse Experience
- Food Safety
- Medication Administration
- Documentation review
- Customer support
- Medical terminology
- Hotel experience
- Analysis skills
- Medical Records
- Quality Assurance
- AS400
- Guest services
- Hospitality
- Data management
- MRP
- PeopleSoft
- Oracle
- ERP systems
- Typing
- Clerical experience
- Accounting software
- Customer service
- Cash handling
- Data collection
- Quality control
- Windows
- Hospital experience
- Human resources
- Microsoft Office
- Case management
- Computer skills
- Communication skills
- Basic math
- Front desk
- Cash register
- Software troubleshooting
- Sales
- Social media management
- Computer hardware
- Office experience
- Payroll
- Restaurant experience
Certification
- Driver's License
- HACCP Certification
- ASQC Certification
- Certified Quality Auditor
Timeline
Eligibility Specialist
Conduent
02.2022 - 12.2023
Call Center Representative
Press Ganey
02.2021 - 01.2022
General Laborer
CTDI COMMUNICATIONS TEST DESIGN
01.2020 - 11.2020
Some college - Pharmacy Technician
Ross Medical Education Center-Bowling Green
High school or equivalent -
Rise up academy