Makesha Simmons

• I directly supervise all eligibility staff in the county office tasked with determining eligibility in the SNAP and TANF Programs.
• Ensures Economic Services Program unit operates in accordance with all state and federal laws, regulations, policies and guidelines.
• Performs the required number of case reviews monthly for each worker.
• Ensures that all client data is correctly entered into the required systems.
• Make sure case reports are carefully monitored and utilized to manage the employees.
• Represents the agency in meetings with service providers, local business and industry leaders and their appropriate community contacts as required.
• Participate in statewide trainings and meetings.
• Handle irate clients and complaints in a timely manner coming up with a resolution that is within policy and federal government guidelines.

• Guided clients in overcoming barriers and helped clients come up with a plan to reach obtainable goals and become self-sufficient.
• Developed Individual Employment Plans with the client that included activities that revolved around the client’s goals.
• Made detailed case notes in SCOSA fully documenting interactions with the client.
• Sanctioned clients that were not complying with requirements of the TANF program.
• Kept up with and set appointments to meet with clients over the phone (during Covid appointments were over the phone).
• Coded PATS with activities and hours completed by the clients.

• Conducted a minimum of 15 quality interviews per day.
• Process all SNAP, TANF, ESAP, and SCCAP applications by determining eligibility and authorizing benefits (if applicable).
• Maintained case records and files in agency designated computer system for documentation and auditing purposes.
• Entered documentation in SCOSA fully explaining case actions.
• Identified overpayments and made at least 3 possible claim referrals.

• Performed venipuncture and capillary punctures on patients of various age groups.
• Ensured accurate labeling and handling of specimens for laboratory analysis.
• Maintained compliance with safety protocols and infection control procedures.
• Provided patient education regarding blood collection procedures and post-draw care.
• Maintained confidentiality with patient information.

In March 2011, I started out as a front service cashier.

• My duties included handling transactions paid with cash, debit/credit, and personal checks.
• Counting down register at the end of my shift.
• Responsible for getting members to sign up for credit cards and plus memberships.
• Responsible for keeping the register area clean.

In August 2011, promoted to Tobacco Department Cashier.

• Responsible for putting together tobacco orders for gas stations and individuals.
• Handling transactions paid with cash, debit/credit, and personal checks.

In October 2011, moved to the Tire Department as a Dedicated Sales Associate because it was a better position.

• Job involved selling tires/batteries to members.
• Getting members to sign up for credit cards and plus memberships.
• I ran the tire desk setting appointments for tire/battery installs, checking inventory, created work orders for services, ordered tires for members, contacted members to let them know when tires arrived, and prorated tires/batteries.

• Greeted and seated guests, ensuring smooth flow of dining experience.
• Managed reservations and waitlists.
• Communicated with kitchen staff to ensure timely food delivery to guests.
• Assisted in maintaining cleanliness and organization of the front end of the restaurant.
• Responsible for handling cash/debit card transactions.
• On Friday/Saturday I was in charge of the to-go room operations. Making sure to go orders were correct and given in a timely manner.