Jatazyiah Henderson
Waco,TX
Summary
Proven professional with extensive experience in employee training and customer communication, notably at Cava Grill. Skilled in creative problem solving and critical thinking, I excel in transforming challenges into opportunities, enhancing customer satisfaction, and efficiently managing time. My approach combines organizational skills with a keen ability to adapt, driving significant improvements in training processes and payment collection outcomes.
Overview
4
4
years of professional experience
Work History
Line Prep/Trainer
Cava Grill
Waco, TX
11.2023 - Current
- Resolved any issues raised by participants during the training session in a timely manner.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Adapted teaching methods according to the needs of individual learners or groups.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Collection Customer Service Representative
Trilogy MedWaste
Waco, TX
01.2021 - 08.2023
- Explained collection policies, procedures, and processes clearly to customers.
- Initiated outbound calls to customers with delinquent accounts.
- Reviewed and analyzed individual customer situations to recommend payment plans.
- Investigated and resolved discrepancies on customer accounts.
- Protected and preserved confidentiality and integrity of information to comply with HIPAA guidelines.
- Analyzed accounts receivable aging reports with management to monitor collection efforts.
- Contacted customers with delinquent accounts to solicit payment.
- Answered customer questions regarding account discrepancies or problems.
Education
GED -
University High School
Waco, TX11-2021
Skills
- Employee training
- Customer communication
- Issue resolution
- Critical thinking
- Time management
- Conflict resolution
- Creative problem solving
- New hire training
- Clear verbal communication
- Payment collection
- Self motivation
- Organizational skills
References
References available upon request.
Timeline
Line Prep/Trainer
Cava Grill
11.2023 - Current
Collection Customer Service Representative
Trilogy MedWaste
01.2021 - 08.2023
GED -
University High School