Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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JaTerikya Young

Birmingham,AL

Summary

Dynamic team leader with a proven track record at Amazon, excelling in team motivation and problem-solving. Empowered team members to achieve goals while enhancing customer loyalty at Allstate Corp through personalized solutions. Skilled in analytical thinking and attention to detail, driving success in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Team Leader

Amazon
12.2023 - 09.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Customer Service Representative

Allstate Corp
06.2022 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

General Manager

KFC
03.2021 - 02.2022

Education

Bachelor Of Health Science - Science Education

Lawson State Community College
05.2023

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Analytical thinking

Languages

Spanish
Limited Working

Additional Information

Army Reserves

Timeline

Team Leader

Amazon
12.2023 - 09.2024

Customer Service Representative

Allstate Corp
06.2022 - 11.2023

General Manager

KFC
03.2021 - 02.2022

Bachelor Of Health Science - Science Education

Lawson State Community College

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JaTerikya Young