Jaterra Williams
Missouri City,TX
Summary
Highly motivated Customer Service Representative with 10+ years of experience providing excellent customer service and support. Proven track record of resolving customer complaints and increasing customer satisfaction. Possess excellent communication, problem-solving, and organizational skills, as well as an aptitude for quickly learning new technologies.
Overview
11
11
years of professional experience
Work History
Chat Representative
DailyPay Inc
06.2022 - Current
- Provide support to our end users through call, chat, or email by interacting with over 75 users per day.
- Subject matter expert on DailyPay products and strive to provide exceptional customer satisfaction through resolution of tickets.
HR Coordinator
We Care Staffing
02.2022 - Current
- Maintains accurate and up-to-date human resource files, records, and documentation
- Maintain credential log
- Assist in preparation of regularly scheduled reports
- Provide information by answering questions and requests
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc
- Write letters and emails on behalf of other office staff
- May assist with payroll functions including processing, answering employee questions, fixing processing errors, and distributing checks
- Performs other duties as assigned.
PSE Mail Processing Clerk
United States Postal Service
12.2020 - 01.2022
- Makes one or more sortation of outgoing and/or incoming mail using appropriate sort program or manual distribution scheme
- On rotation basis, performs all of the following duties: loads mail onto automated equipment, culling out non-processable items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stacker's; and stops equipment when distribution run or operation is completed
- Runs machine reports, clears jams and contacts maintenance for assistance when required
- Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place
- Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed
- In addition, may perform any of the following duties: provide service at public window for non-financial transactions; maintain records of mails; examine balances in advance deposit accounts; and record and bill mail requiring special service
- Follows established safe work methods, procedures and safety precautions while performing all duties
- Performs other duties as assigned.
Team Lead
Sutherland Global Services
07.2019 - 12.2020
- Communicate with members via chat regarding order status, billing questions, or technical support
- Handle assigned cases and route them accordingly
- Send email updates on resolutions
- Assist in resolvingescalated calls.
Customer/Provider Service Representative
Cigna
11.2018 - 06.2019
- Professional interaction with customers and business partner both internal and external
- Capacity to retain and utilize information, facts, policies, procedures, resources and codes to ensure accurate and efficient responses
- Able to manage real-time inquiries while keeping track of and responding to commitments to follow-up with customer inquiries
- Compliance with HIPAA regulations and Cigna guidelines
- Flexibility to support extended hours as determined by business needs in order to meet customer expectations
- Handles referrals/authorizations
- Verifies insurance coverage for customers and review claims
- Processes claims from members and providers
- Assists queries from providers and payers via phone calls or e-mails.
Customer/Provider Service Representative
Medix Temp Agency
04.2018 - 11.2018
- Professional interaction with 90+ customers and business partner both internal and external
- Capacity to retain and utilize information, facts, policies, procedures, resources and codes to ensure accurate and efficient responses
- Able to manage real-time inquiries while keeping track of and responding to commitments to follow-up with customer inquiries
- Compliance with HIPAA regulations and Cigna guidelines
- Flexibility to support extended hours as determined by business needs in order to meet customer expectations
- Handles referrals/authorizations
- Verifies insurance coverage for customers and review claims
- Processes claims from members and providers
- Assists queries from providers and payers via phone calls or e-mails.
Insurance Verification Specialist
Totals Women Health
10.2014 - 03.2018
- Responsible for validating and entering patient information and insurance coverage into appropriate computer system
- Duties may also include communicating with physician offices, insurance carriers, and patient follow-ups.
Business Development Associate
AutoNation
08.2012 - 10.2014
- Receive inbound sales phone calls and leads identifying client's needs and scheduling appointments
- Place outbound phone calls to potential leads ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
- Contact clients prior to appointment date to confirm appointment mailing marketing letters to provided leads.
Education
Some College (No Degree) -
Champions School of Real Estate
Houston, TXDiploma - undefined
James Madison High School
Houston, TX2008
Skills
- Communications Support
- Partnership Management
- Constructive Feedback
- Account Changes
- Queue Management
- Client Inquiries
- Research
- Call Volume and Quality Metrics
- Insurance Plan Verification
- Appointment and Meeting Scheduling
- HR Support
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Chat Representative
DailyPay Inc
06.2022 - Current
HR Coordinator
We Care Staffing
02.2022 - Current
PSE Mail Processing Clerk
United States Postal Service
12.2020 - 01.2022
Team Lead
Sutherland Global Services
07.2019 - 12.2020
Customer/Provider Service Representative
Cigna
11.2018 - 06.2019
Customer/Provider Service Representative
Medix Temp Agency
04.2018 - 11.2018
Insurance Verification Specialist
Totals Women Health
10.2014 - 03.2018
Business Development Associate
AutoNation
08.2012 - 10.2014
Some College (No Degree) -
Champions School of Real Estate
Diploma - undefined
James Madison High School
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