JA'TERRIA LUCAS
Saint Johns,FL
Summary
Customer-focused financial operations professional with experience in fraud prevention, risk review, and transaction analysis within a large banking environment. Strong background in regulatory compliance, documentation accuracy, and operational controls.
Overview
3
3
years of professional experience
Work History
Fraud Operations Specialist
Citi
01.2025 - Current
- Review and analyze customer transactions to identify potential fraud and financial risk.
- Ensure accurate case documentation in accordance with regulatory and internal compliance standards.
- Apply fraud detection procedures while exercising judgment on complex cases.
- Meet or exceed productivity, quality, and adherence metrics in a high-volume environment.
Customer Service Representative
Citi
11.2024 - 01.2025
- Provided professional support for customer account inquiries, transactions, and service requests.
- Resolved issues efficiently while maintaining accuracy, confidentiality, and customer satisfaction.
- Followed banking policies and procedures to ensure compliance and risk mitigation.
- Documented customer interactions to support continuity and operational tracking.
Inventory Specialist
Samova
Jacksonville, FL
01.2023 - 11.2024
- Coordinated periodic cycle counts to maintain inventory accuracy.
- Improved inventory processes and organization.
- Provided accurate inventory reports to support planning and budgeting.
Education
Bachelor of Arts - Economics
Florida International University
04.2026
Skills
- Decision-making
- Customer service
- Data entry
- Client relations
- Investigation techniques
- Data analysis
- Problem-solving
- Time management
- Attention to detail
- Analytical thinking
- MS office
- Audit processes
- Records management
Timeline
Fraud Operations Specialist
Citi
01.2025 - Current
Customer Service Representative
Citi
11.2024 - 01.2025
Inventory Specialist
Samova
01.2023 - 11.2024
Bachelor of Arts - Economics
Florida International University