Brittany Branch
Glen Allen,VA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
17
17
years of professional experience
Work History
Fraud Operations Specialist
Citizens Bank
Glen Allen, VA
09.2022 - 12.2024
- Reviewed customer accounts for suspicious activity and fraudulent transactions.
- Documented investigative findings in reports.
- Tracked chargeback activity to identify best practices for determining fraud.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Implemented customer verification processes, significantly reducing the risk of fraudulent account creation.
- Prepared and presented comprehensive fraud analysis reports to senior management, enabling informed decision-making.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Investigated cases of suspected identity theft or credit card fraud.
- Developed and implemented strategies to reduce fraud losses.
- Tracked fraudulent activity across multiple channels including online banking, mobile banking, ATMs.
Customer Service Representative
TDB Communications
Glenallen, VA
03.2017 - 09.2022
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Implemented innovative methods for streamlining the customer service process.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Debt Collector
CCO Mortgage
Glenallen, VA
05.2014 - 03.2017
- Explained the consequences of non-payment in a professional manner.
- Advised customers on methods of avoiding future delinquencies through budgeting techniques.
- Escalated unresolved disputes to legal counsel as necessary.
- Developed strategies for collecting overdue payments while preserving customer relationships.
- Provided timely feedback on collection efforts to management.
- Recorded information about status of collection efforts.
Web Support Specialist
Teleperformance
Glenn Allen, VA
03.2008 - 06.2014
- Resolved customer inquiries related to web applications, including troubleshooting issues with hardware, software, and internet connectivity.
- Provided guidance on best practices for developing secure websites that are compliant with industry standards.
- Analyzed server logs regularly in order to detect any errors or anomalies that may indicate a problem with the website's performance.
- Developed training materials for users of various web applications in order to promote adoption of new technologies.
- Maintained detailed records of customer interactions and transactions using help desk software.
Education
High School Diploma -
John Randolph
John Tucker High01-2008
Skills
- Regulatory compliance
- Technical savvy
- Financial crime awareness
- Organizational growth
- Communication
- Data analysis proficiency
- Transaction monitoring
- Ethical conduct standards
- Report writing proficiency
- Investigation techniques
- Analytical mindset
- Decision-making
Timeline
Fraud Operations Specialist
Citizens Bank
09.2022 - 12.2024
Customer Service Representative
TDB Communications
03.2017 - 09.2022
Debt Collector
CCO Mortgage
05.2014 - 03.2017
Web Support Specialist
Teleperformance
03.2008 - 06.2014
High School Diploma -
John Randolph
Similar Profiles
Karen SearsKaren Sears
Loan Officer at Citizens BankLoan Officer at Citizens Bank
Rondell OliverRondell Oliver
Relationship Banker at Citizens BankRelationship Banker at Citizens Bank
Nicholas SquillanteNicholas Squillante
CSI Investment Assistant II at Citizens BankCSI Investment Assistant II at Citizens Bank