Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Jathziri Flynn

Rowlett

Summary

Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.

Overview

4
4
years of professional experience

Work History

Patient Care Coordinator

Midtown Family Dentistry
03.2024 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Coordinated with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
  • Trained new staff on current, correct insurance verification procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Dental Receptionist, Dental Assistant

Denstar Dental
11.2022 - 03.2024
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.

SPED Paraprofessional

RISD
01.2022 - 11.2023
  • Provided one-on-one assistance for students with various disabilities, fostering an inclusive learning environment.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.

Education

RDA License - Registered Dental Assistant

Dallas Dental Assistant School
Dallas, TX
12.2024

High School Diploma - undefined

Grand Prairie High School
Grand Prairie, TX
06.2011

Skills

  • Insurance verification
  • Patient confidentiality
  • Phone and email etiquette
  • Excellent multitasking capability
  • Payment processing
  • Appointment scheduling
  • Electronic records management
  • Dental terminology
  • Punctual and reliable
  • Scheduling
  • Medical terminology
  • Follow-up care
  • Patient safety

LANGUAGES

Spanish - Native or Bilingual
English - Native or Bilingual

Timeline

Patient Care Coordinator

Midtown Family Dentistry
03.2024 - Current

Dental Receptionist, Dental Assistant

Denstar Dental
11.2022 - 03.2024

SPED Paraprofessional

RISD
01.2022 - 11.2023

High School Diploma - undefined

Grand Prairie High School

RDA License - Registered Dental Assistant

Dallas Dental Assistant School

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