Jatina MADDOX
Texas City,TX
Summary
Dynamic professional with a strong background in account management and customer service. Skilled in team training and performance management, consistently achieving client satisfaction through tailored solutions and effective communication across diverse teams.
Overview
7
7
years of professional experience
Work History
Account Manager
Parrish Security Group
La Porte, TX
10.2024 - 09.2026
- Oversaw 26 Security Officers at the petrochemical plant Lyondellbasell for Security Operations
- Coordinated project timelines and deliverables, ensuring alignment with client expectations and company standards.
- Analyzed client needs to develop tailored security solutions, improving service effectiveness and efficiency.
- Oversee daily security operations and ensure compliance with client
requirements, company policies, and site specific procedures.
Manage, supervise and support security officers, including scheduling,
training, coaching, performance management, and accountability.
Conduct regular site inspections to identify security vulnerabilities,
policy violations, safety concerns, and opportunities for improvement.
Ensure Officers follow access control procedures, visitor and
contractor requirements, emergency response protocols, and post
orders. - Maintain accurate records, including Daily Activity Reports, incident reports,
inspections, training documentation, attendance records, attendance
records, and personnel files.
Recruiting,Hiring, Training, Onboarding new Security Officers. Making sure all credentials, licenses are in date and valid for all officers working site. - Meeting MTSA guidelines and Preparing for USCG Audits.
Manage security operations during special projects. Conducted a Site
Supervised Turnaround of 1000 plus Contractors on site.
Monthly KPI meetings with the client. Ensure compliance with staffing. - Conducted regular account reviews to assess client satisfaction, identifying opportunities for additional services or improvements.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Scheduling Coordinator
TRA
Work At Home
01.2023 - 10.2024
- Coordinated patient appointments using electronic scheduling systems, optimizing daily schedules for efficiency.
- Managed communication between healthcare providers and patients, ensuring clarity in appointment details and requirements.
- Implemented automated reminders for upcoming appointments, reducing no-show rates significantly among patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used Epic software to schedule patients.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
Patient Scheduling Supervisor
Greater Vision Healthcare
Orlando, FL
03.2020 - 01.2023
- Coordinated scheduling for patient appointments, making schedules for CNA, HHA.
- Supervised team of home health aids and CNAs, ensuring adherence to best practices and efficient workflow management.
- Implemented process improvements, enhancing appointment accuracy.
- Developed training materials for new hires children cases, fostering knowledge transfer and operational consistency.
- Worked with CEO to plan and coordinate production schedules.
Education
High School Diploma -
Colonial High School
OrlandoSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Customer satisfaction
- Strategic planning
- Account oversight
- Team Training
- Goals and performance
- Inventory control
- Documentation and reporting
- Multitasking
- Patient confidentiality
- Medical terminology
- Data entry proficiency
- First aid
- Onboarding process
- Sensitive information handling
- Access control management
- Incident management
- Emergency preparedness plans
- Security incident reporting
- First aid and CPR
- Teamwork
- access control
Timeline
Account Manager
Parrish Security Group
10.2024 - 09.2026
Scheduling Coordinator
TRA
01.2023 - 10.2024
Patient Scheduling Supervisor
Greater Vision Healthcare
03.2020 - 01.2023
High School Diploma -
Colonial High School