Jatisa Alexander
Phenix City
Summary
Detail-oriented professional with extensive experience in claims processing, insurance verification, and medical billing. Proven track record in problem-solving and effective communication, ready to enhance operational efficiency and patient satisfaction.
Experienced with managing billing cycles and maintaining financial accuracy. Utilizes billing software to streamline processes and resolve discrepancies. Knowledge of financial regulations and compliance ensures accurate and timely billing operations.
Overview
6
6
years of professional experience
Work History
Billing Specialist
Medix Staffing
Remote
01.2026 - 05.2026
- Monitored account aging reports to prioritize collection efforts effectively.
- Managed billing processes to ensure timely invoicing and collections.
- Resolved discrepancies between customer accounts and billing statements efficiently.
- Maintained high volume of calls and met demands of busy and productive group.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Generated and distributed monthly customer statements.
Account Representative
Medsrv
Remote
08.2025 - 01.2026
- Managed customer accounts and ensured accurate order processing.
- Reviewed and processed insurance claims for accuracy and compliance.
- Processed customer invoices using billing software tools.
- Verified patient insurance information for accuracy and completeness.
- Processed medical claims through specialized billing software.
Patient Advocate
TCW Global
Remote
07.2024 - 08.2025
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Advised on available resources, such as financial assistance programs.
- Assisted patients in navigating healthcare systems and services.
- Processed incoming medical documentation for timely data entry and filing.
- Processed incoming medical records requests.
- Advise patients of theirmedical results.
Claims Examiner
Talent Bridge
Remote
03.2024 - 06.2024
- Reviewed and processed insurance claims for accuracy and compliance.
- Communicated with clients to gather necessary documentation and information.
- Tracked progress of pending cases through manual follow-up or automated systems.
- Gathered information from various third parties to determine claim acceptability.
- Managed outbound calls to engage potential customers effectively.
Claim Benefit Specialist
ICONMA
Remote
11.2023 - 03.2024
- Reviewed and processed claims for accuracy and compliance with company policies.
- Collaborated with team members to improve claims processing efficiency and accuracy.
- Reviewed documentation to verify eligibility and accuracy of submitted claims.
- Examined claims, records, and procedures to approve coverage.
- Use multiple systems and screens to obtain and record claim information.
- Processed prior authorization requests using electronic health record systems.
Chat Support Representative, CSR
Anthem
Remote
10.2020 - 10.2023
- Responded to customer inquiries via chat promptly.
- Assisted customers with account management and billing questions.
- Maintained up-to-date knowledge of the company's products, services, and policies.
- Managed outbound calls to engage potential customers effectively.
- Discussed the benefits and claim processing. In-network and out-of-network benefits. Discuss CPT codes, DX codes, and prior authorization.
Education
High School Diploma -
Central High School
Phenix City, AL05-2010
Skills
- Claims processing
- Insurance verification
- Medical billing
- Data entry
- Documentation review
- Customer relationship management
- Effective communication
- Problem solving
- Goal oriented
- Payment negotiations
- Debt recovery
- Invoice processing
Education and Training
other
Timeline
Billing Specialist
Medix Staffing
01.2026 - 05.2026
Account Representative
Medsrv
08.2025 - 01.2026
Patient Advocate
TCW Global
07.2024 - 08.2025
Claims Examiner
Talent Bridge
03.2024 - 06.2024
Claim Benefit Specialist
ICONMA
11.2023 - 03.2024
Chat Support Representative, CSR
Anthem
10.2020 - 10.2023
High School Diploma -
Central High School