Compassionate Life Skills Coach known for high productivity and efficient task completion. Skilled in developing personalized support plans, facilitating group sessions, and one-on-one coaching to enhance personal growth. Excel in communication, empathy, and problem-solving to empower individuals to achieve personal goals.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Life Skills Coach
Lutheran Social Services of Illinois
Rockford, IL
04.2025 - 09.2026
Provided individualized coaching and mentoring to help clients develop independence and confidence.
Taught practical skills such as communication, problem-solving, time management and decision making.
Encouraged positive behavior by modeling consistent expectations and implementing positive reinforcement strategies.
Established trusting connections with youth, fostering open communication and enhancing client engagement.
Collaborated with families, coworkers, schools, and service providers to align support with individual goals.
Used trauma-informed and strengths-based approaches to promote safety and personal growth.
Temperature Taker/warehouse
Pinnacle Logistics
Rockford, IL
08.2018 - 12.2021
Assist with the buildup and take down of cargo flights for Amazon. Prepared packaging for daily flights, facilitating efficient shipment process. Built cargo and shipped over 200,000 packages daily, supporting high-volume logistics. 2020 became a Monitored temperatures of Pinnacle Workers in outdoor tent for all Pinnacle Workers working outside in a tent
Conducted employee temperature screenings at Pinnacle Logistics facility entry points.
Verified visitor health checks before warehouse access.
Recorded screening results in daily logs.
Home Health Care Aide
D.O.R.S
Rockford, IL
12.2018 - 04.2019
Personal Assistant to the elderly and patients with some disabilities. Assisted patients with daily living activities in their homes such as bathing, cooking, and cleaning in patients' homes. made sure medications prescribed were taken by mouth. Arranged transportation for patients to medical appointments to and from appointments.
Assisted clients with bathing, dressing, grooming, and toileting support
Monitored vital signs and reported changes to care supervisors
Prepared meals and followed prescribed dietary instructions
Customer Service
Servicom-LLC
Rockford, IL
11.2014 - 01.2019
Ranked in top ten for sales across all four services offered by Xfinity. Transitioned to customer account executive role. Received 2 promotions within a year. 1st promotion as Acting Supervisor on call center floor for 11 months. Second promotion to Training Assistant to all new-hire classes for Comcast.
Provided customer service training to new staff members.
Developed and implemented processes to improve customer service.
Monitored customer service inquiries regarding book cover designs.
Back-up Team Leader
Aerotek
Rockford, IL
02.2017 - 12.2018
Assembled liftgates and tailgates for Chrysler Jeep cars, ensuring quality standards were met. Maintained daily quota of 600 cars to be built per shift. Completed computer spreadsheets daily for quality supervisor to be sent to the supplier. Supervised team of 40 individuals, fostering collaboration and maintaining workflow efficiency.
Led Aerotek staffing teams through daily work assignments and shift changes.
Trained new associates on safety rules, job steps, and work expectations.
Monitored attendance, timecards, and schedule coverage for contract workers.
Assembler/Production
GROUPO ANTOLIN
Belvidere, IL
11.2016 - 12.2016
Assembled KL headliners to meet production standards, Operated glue stations to ensure quality adhesion, Quickly learned operation of various machines and tables used in assembly. Inspected headliners for quality assurance before dispatch to Chrysler.
Assembled automotive interior components for Antolin production lines.
Inspected parts for defects using visual quality checks.
Operated hand tools and assembly equipment safely.
Taco Bell Crew Member
Taco Bell
Loves Park, IL
05.2013 - 04.2016
Took orders and processed payments at drive-thru and front counter, front counter Cashier, Stocked items to ensure product availability for customers, grill cook, prepared order in a timely order. Closed the store while deep cleaning equipment. Opened the restaurant, prepared breakfast.
Took customer orders at Taco Bell front counter and drive-thru.
Prepared tacos, burritos, and specialty items following Taco Bell recipes.
Operated cash register and handled customer payment transactions.
Foster Parent
DCFS
, Illinois
09.2005 - 05.2015
Fostered children for approximately 10 years, providing stability and support. Mentored children to develop life skills and emotional resilience. Delivered attentive child care to ensure safety and support for children.. Facilitated visitations between children and parents, promoting family connections.
Provided safe daily care for children through DCFS foster placement services.
Coordinated visits with caseworkers and birth families under DCFS guidelines.
Documented child behavior, health needs, and home conditions for DCFS records.
Home Health Aide
Janelle Jackson
Rockford, IL
08.2012 - 04.2013
Prepared nutritious meals daily to support clients' dietary needs
Washed and dried clothing using appropriate machines. daily.
Cleaned the house thoroughly.
Assisted individuals with bathing and dressing.
Picked up and distributed medications.
Sales Associate
ServiCom, LLC
Machesney Park, IL
07.2007 - 08.2012
Ranked top seller at All State Motor Club, a nationwide insurance company
Generated leads through outbound sales efforts, increasing client engagement.
Assisted ServiCom customers with product selection and service questions.
Processed sales orders and updated client records in company systems.
Explained pricing, features, and service options to prospective clients.
Material Handler
TDS Automotive
Belvidere, IL
03.2004 - 07.2007
Assembled racks for efficient parts storage. Utilized wrist scanner for accurate item identification. Maneuvered stand-up tugger for parts delivery to assembly line to deliver parts to Chrysler hourly.
Loaded and unloaded automotive parts for production and shipping areas.
Moved materials through warehouse using forklifts, pallet jacks, and carts.
Verified part labels, quantities, and destination codes against work orders.
Education
Associate Degree - Medical Assisting
Rockford Career College
Rockford, IL
High school diploma or GED -
Rock Valley College
Rockford, IL
Skills
Behavioral coaching
Crisis intervention
Child disability support
Suicide risk assessment
Child protection services
Mental health experience
Life coaching
Mentorship techniques
Adaptive teaching
Customer service
Time management
Effective listening
Client rapport building
Maintaining patient confidentiality
Home health care
Conflict management
Emotional intelligence
Data entry
Medical records
Microsoft Word
Excel
Microsoft Teams
Nutritional guidance
Administrative Assistant
Personal Information
Driving License: Driver's License
Availability: Willing to relocate to: Belvidere, IL - Beloit, WI - Elgin, IL
Work Permit: Authorized to work in the US for any employer
Certification
Medical Assistant, March 2003 to April 2005, Associates Degree, Driver's License, Substitute Teaching Certification, Paraprofessional Certification, First Aid Certification, Forklift Certification, CNA
CUST
Driving License: Driver's License
Availability: Willing to relocate to: Belvidere, IL - Beloit, WI - Elgin, IL
Work Permit: Authorized to work in the US for any employer
Screener questions
Driving License: Driver's License
Availability: Willing to relocate to: Belvidere, IL - Beloit, WI - Elgin, IL
Work Permit: Authorized to work in the US for any employer
ID and license verifications
Driving License: Driver's License
Availability: Willing to relocate to: Belvidere, IL - Beloit, WI - Elgin, IL
Work Permit: Authorized to work in the US for any employer
Highlights
Driving License: Driver's License
Availability: Willing to relocate to: Belvidere, IL - Beloit, WI - Elgin, IL
Work Permit: Authorized to work in the US for any employer
Flagged for review
Driving License: Driver's License
Availability: Willing to relocate to: Belvidere, IL - Beloit, WI - Elgin, IL
Work Permit: Authorized to work in the US for any employer
AI Recruiter
Driving License: Driver's License
Availability: Willing to relocate to: Belvidere, IL - Beloit, WI - Elgin, IL
Work Permit: Authorized to work in the US for any employer