Jatoria Smith
Pearland,TX
Summary
Personable Drive-Thru Cashier multi-tasks drive-thru line while managing friendly interaction with customers and serving quick-serve food items. Accurately manages orders and collects money to reduce long wait times. Demonstrates high level of customer service while working under pressure in fast-paced team-oriented environment. Upbeat Drive-Thru Cashier offers attentive and accommodating order assistance to customers through drive-thru speaker and window to deliver fast, friendly and positive experiences. Assists team members with expediting orders to facilitate smooth, accurate and quick movement of customers through drive-thru. Adheres to all workplace sanitation guidelines.
Overview
2
2
years of professional experience
Work History
Drive-Thru Cashier
Panera Bread
09.2022 - Current
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Used POS system to enter orders, process payments and issue receipts.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Consistently met or exceeded performance goals set by management in regard to speed of service metrics while maintaining an unwavering focus on quality control measures in food preparation tasks performed as needed during busy periods or staff shortages.
- Balanced cash drawer at beginning and close of shift.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
BOH Team Member
Chick Fill A
12.2021 - 09.2022
- Monitored food temperature, discarding items not stored correctly.
- Verified dishes were prepared according to restaurant recipes and quality standards.
- Pushed, pulled and transported large loads and objects.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Maintained high personal grooming standards and uniform presentation.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Maintained composure and work quality while under stress.
- Improved workflow efficiency by organizing storage areas for easy access to supplies and equipment.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Participated in special events catering, showcasing the restaurant''s offerings while maintaining exceptional standards of service delivery.
- Cleaned and maintained work areas, equipment and utensils.
Education
Pearland High School
Pearland, TX05.2024
Skills
- Team Leadership
- Relationship Building
- Customer Service
- Account Invoicing
- Cash Register Operations
- Multitasking and Organization
- Price Verification
- Food Service
- Cash Drawer Balancing
- Stress Tolerance
Accomplishments
- Achieved advertising by completing posters and commercials with collaborators with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Collaborated with team of 8 in the development of Senior Priorities for the upcoming class of 2025
- Documented issues within our schools which led to a list of Priorities being made that can positively effect our school
Hobbies
I like to bake breads, cookies and cakes
I love to read as it helps to stimulate the brain
I love to engage with other people in the topic of mental health amongst young teens
I love engaging in puzzles
Timeline
Drive-Thru Cashier
Panera Bread
09.2022 - Current
BOH Team Member
Chick Fill A
12.2021 - 09.2022
Pearland High School