JaToriya Pierre
Baton Rouge,LA
Summary
I am a confident dedicated individual that will be able to contribute the mission and goals set forth by the company, I have over four years of experience with excellent skills as a customer service professional. I am recognized for my ability to develop and implement new methods in my workplaces to make operations flow smoother. I have excellent communication and time management skills well as a collaboration and teamwork. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Ochsner Medical Center
Baton Rouge, LA
01.2024 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rules to protect patient privacy.
- Verify Insurance
- Greet and check in patients using two identifiers
- Take copays
- Provide helpful assistance in anticipating and responding to the needs of all patients
- Schedule appointments
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Obtained patient's insurance information and determined eligibility for benefits for services rendered.
Phlebotomist (clinicals)
Baton Rouge General Hospital
Baton Rouge, LA
05.2023 - 08.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Accessioner
Pathology Group Of Louisiana
Baton Rouge, LA
11.2022 - 07.2023
- Entered patient data into epic database
- processed and recorded lab specimens
- staged specimens in provide testing areas
- followed safety protocols when receiving, handling, and storing specimens
- HIPAA
- Assist in inventory management,including ordering and restocking necessary supplies for the accessioning area
- Collaborate with healthcare providers and laboratory staff to resolve any discrepancies or issues related to specimen information
- Verify the labels of specimens to prevent errors and discrepancies in the testing process
- Collaborated with team members to ensure timely completion of all laboratory tasks and assignments.
- Promoted a positive work atmosphere through active engagement with colleagues in problem-solving discussions and sharing valuable insights from personal experiences.
Host
Bjs Brewhouse
Baton Rouge, LA
04.2022 - 11.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Trained new hostess on customer service best practice and restaurant policies to maintain high standards of service
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Cashier
Kids Footlocker
Baton Rouge, LA
05.2018 - 06.2022
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Counted money in cash drawers at the beginning and end of the shifts to maintain accuracy
- Operates cash register for cash, check, and credit card transactions with excellent accuracy levels
Education
High School Diploma -
Scotlandville Magnet High School
Baton Rouge, LA05.2018
Skills
- Multitasking and Organization
- Problem-Solving
- Appointment Scheduling
- HIPAA Compliance
- Insurance Verification
- Customer service
- Money Handling
- Medical Terminology
- Capillary sticks
- Venipuncture sticks
- Data Entry Skills
- Caring and Empathetic
- Payment Processing
- Customer Service
- Hand-eye coordination
- Accuracy
Timeline
Patient Access Representative
Ochsner Medical Center
01.2024 - Current
Phlebotomist (clinicals)
Baton Rouge General Hospital
05.2023 - 08.2023
Accessioner
Pathology Group Of Louisiana
11.2022 - 07.2023
Host
Bjs Brewhouse
04.2022 - 11.2022
Cashier
Kids Footlocker
05.2018 - 06.2022
High School Diploma -
Scotlandville Magnet High School