Brisa Gomez
Evanston
Summary
Compassionate and dedicated newly licensed Practical Nurse with hands-on clinical experience in medical-surgical, pediatrics, obstetrics, mental health, and long-term care. Strong background in patient-centered care, communication, and teamwork, supported by emergency department registration and front office leadership. CPR certified and skilled in maintaining patient safety and confidentiality in fast-paced healthcare environments.
Overview
1
1
Language
19
19
years of professional experience
Work History
Patient Access Representative
Endeavor Health
11.2023 - Current
- Maintained accurate patient records in electronic health record (EHR) systems.
- Trained new staff on registration protocols and customer service best practices.
- Registered emergency department patients accurately and efficiently, reducing wait times and improving patient flow
- Communicated effectively with nurses, physicians, and ancillary departments to streamline patient care coordination
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Maintained patient confidentiality and HIPAA compliance, safeguarding sensitive information
- Prioritized multiple responsibilities in a fast-paced emergency environment, consistently meeting departmental deadlines
- Delivered compassionate customer service to patients and families during stressful situations, enhancing patient satisfaction
Front Desk Supervisor
Center for Holistic Medicine
07.2014 - 11.2023
- Supervised front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Trained and mentored staff on customer service best practices and office procedures.
- Implemented workflow improvements to enhance patient experience and operational efficiency.
- Coordinated communication between medical staff and patients, facilitating effective information exchange.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
Caregiver
Access Solutions
07.2012 - 07.2013
- Provided compassionate care to clients, ensuring comfort and safety during daily activities.
- Assisted clients with personal hygiene, meal preparation, and medication management.
- Developed individualized care plans based on client needs and preferences.
- Collaborated with healthcare professionals to coordinate comprehensive care services.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Patient Care Technician
Endeavor
09.2007 - 06.2012
- Provided direct patient care, including bathing, dressing, and feeding patients to enhance comfort and hygiene.
- Assisted nursing staff by monitoring vital signs and reporting changes in patient conditions effectively.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure compliance with healthcare standards.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for diverse patient populations.
Education
LPN - Nursing LPN
Verve College
Chicago, IL02-2026
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Strong empathy
- EMR
- Team collaboration
- Problem-solving
- Conflict resolution
- Payment processing
- Call screening
- Pre-admission requests
- Verbal and written communication
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Endeavor Health
11.2023 - Current
Front Desk Supervisor
Center for Holistic Medicine
07.2014 - 11.2023
Caregiver
Access Solutions
07.2012 - 07.2013
Patient Care Technician
Endeavor
09.2007 - 06.2012
LPN - Nursing LPN
Verve College