Jatoya Bell
Houston,TX
Summary
Customer-focused professional with over 3 years of call center experience and healthcare support background. Skilled in handling high-volume inbound and outbound calls, resolving billing and account inquiries, and documenting detailed interactions in secure systems. Experienced in HIPAA-compliant environments and providing compassionate service to diverse populations. Highly organized, detail-oriented, and equipped to work efficiently in a remote setting.
Overview
5
5
years of professional experience
Work History
Caregiver
Morningstar Assisted Living Center
Houston, TX
12.2023 - 01.2026
- Monitor and document resident health status changes in electronic records while ensuring HIPAA compliance
- Communicate effectively with families, nurses, and healthcare professionals regarding care updates
- Respond promptly to call lights and urgent requests in a fast-paced environment
- Provide emotional support to residents, promoting dignity and quality of life
- Implement safety protocols and follow detailed care plans accurately
- Maintain thorough and timely documentation to support continuity of care
Customer Service Representative
Sourcepoint Inc
Houston, TX
09.2020 - 11.2023
- Managed high-volume inbound and outbound calls, assisting customers with mortgage accounts and billing inquiries
- Verified authorized parties and maintained strict confidentiality of customer information
- Resolved customer concerns, payment issues, and account discrepancies efficiently
- Explained complex billing statements and escrow changes in clear, easy-to-understand language
- Processed secure payments and documented all interactions accurately in CRM systems
- Provided loss mitigation options and educated customers on available assistance programs
- Met or exceeded daily performance metrics for call handling time and quality standards
Education
High School Diploma -
Westfield High School
Houston, TXRegistered Dental Assistant -
Brightwood College
Houston, TXSkills
CRM Systems
Microsoft Office Suite
Data Entry & Documentation
HIPAA Compliance
Multitasking Across Multiple Systems
Remote Work Readiness
Strong Written & Verbal Communication
Timeline
Caregiver
Morningstar Assisted Living Center
12.2023 - 01.2026
Customer Service Representative
Sourcepoint Inc
09.2020 - 11.2023
High School Diploma -
Westfield High School
Registered Dental Assistant -
Brightwood College